Director of Content Analytics & Regulation

Malaysian Communications and Multimedia Commission; Cyberjaya; On-site; MYR 180,000 - 280,000; Full time

Job summary

Malaysian Communications and Multimedia Commission is seeking a senior leader to guide the Content Analytics Department in producing authoritative, data-driven intelligence on takedown actions, sentiment, and online harms.

You will define analytics strategies, establish dashboards, and oversee daily and quarterly reports for regulatory oversight and executive briefings, while collaborating with national and international partners to advance online safety governance.

Qualifications

• Bachelor's degree and 10–12 years working experience, with strong knowledge in technology and new media, and sound understanding of legal and regulatory frameworks.

Responsibilities

• Lead analytics strategy and frameworks to monitor harmful content, online sentiment, and platform behavior in alignment with national safety priorities.
• Establish standardized metrics and executive dashboards for content trends and regulatory outcomes for management and stakeholders.
• Oversee daily content restriction reports including takedowns, geo blocking, and access limitations across platforms for regulatory oversight.
• Produce quarterly and annual online harm intelligence reports by aggregating data on takedowns, suspensions, domain blocking, and FIRs for policy inputs.
• Publish daily sentiment outputs and timely issue highlights to support Top Management and crisis response planning.
• Analyze harm trends by category and events, providing narrative explanations of fluctuations and gaps requiring regulatory action.
• Aggregate and standardize submissions from licensed platforms into a national reference dataset for monitoring and decision making.
• Assess platform compliance and performance trends to identify risks and supervisory needs for regulatory engagement.
• Forecast emerging risks and trending issues using models and sentiment signals for proactive planning.
• Direct national sentiment and narrative monitoring to detect mis/disinformation and high-risk discourse for escalation.
• Provide strategic intelligence for government meetings, crisis coordination, and public communications planning.
• Lead joint research with academic institutions to develop evidence-based policy recommendations and public awareness strategies.
• Support policy development and regulatory review through analytical insights on online safety and governance.
• Enforce data governance, accuracy, validation, integrity, and single source of truth across outputs.
• Advance analytical tools, including AI classifiers and sentiment engines, to improve timeliness and accuracy.
• Ensure data security and confidentiality of analytical systems and reports in line with requirements.
• Coordinate with internal divisions, ministries, enforcement agencies, platforms, and academics to strengthen collaboration.
• Represent MCMC in national and international forums related to content analytics and online safety.
• Lead team performance and capability development and manage departmental budgeting and resources.

Education

Bachelor's degree in Communication, Computer Science, Information Technology, Law, Policy or other related qualifications from a recognized university.

Job description

Malaysian Communications and Multimedia Commission is seeking a senior leader to guide the Content Analytics Department in producing authoritative, data-driven intelligence on takedown actions, sentiment, and online harms.

You will define analytics strategies, establish dashboards, and oversee daily and quarterly reports for regulatory oversight and executive briefings, while collaborating with national and international partners to advance online safety governance.