Content Monitoring & Analytics Specialist

Malaysian Communication and Multimedia Commission (MCMC); Cyberjaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

The Malaysian Communications and Multimedia Commission (MCMC) in Cyberjaya, Selangor, is seeking a Content Analytics Specialist to monitor, assess and interpret content-driven data and report insights to management to support operational decisions.

Responsibilities include monitoring new media for violations, coordinating with LEAs, generating trend analyses, and producing actionable recommendations while maintaining rigorous documentation and data quality.

Qualifications

• Bachelor's Degree in Communication, Computer Science, Information Technology, Law, or other related qualification from a recognized university.
• 2-5 years working experience, with strong knowledge in technology and new media, as well sound understandings of legal and regulatory frameworks.
• Fresh graduate are welcome to apply.
• Emerging technology synthesis
• In-depth understanding of metrics and reporting, including the introduction of new data points and methods for measuring social sentiment.
• Analytical reporting skills
• Technical writing skills
• Understanding of enforcement and compliance requirements
• Internet, open source, and web intelligence-gathering skills.
• Quick learner and adaptable to learn new processes, concepts, and skills
• Results-oriented, self-directed, and inquisitive
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
• Ability to work collaboratively and independently while managing multiple complex projects, assignments and/or responsibilities
• Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team oriented environment
• Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.

Responsibilities

• Monitor, analyse and identify content on new media platforms that may violate laws.
• Flag content for action in a timely manner.
• Refer to Team Lead before escalation to Director.
• Identify elements of violations in identified content.
• Develop recommendations for further action based on analysis.
• Actions include content removal, blocking/suspension, FIR as needed.
• Prepare analysis and reports for escalation to other internal departments and MCMC management.
• Assist complaint assessment beyond office hours.
• Recognise trends and patterns and eliminate issues.
• Produce and manage statistical data relating to new media in Malaysia.
• Generate articles for sebenarya.myportal and portal maintenance.
• Build clear documentation around ad hoc analyses and data definitions.
• Coordinate with LEAs and Ministries on preventive alerts and takedowns.
• Implement content monitoring activities and track key events.
• Proactively identify misuse or abuse using internal data and open-source intelligence.
• Review sensitive content including graphics as needed.
• Gather, analyse and use data to anticipate virality and potential backlash for national security and public order.
• Make complex moderation decisions including escalations to admins.
• Use market knowledge to scope scalable solutions for user community support.
• Review user-generated content with internal/external tools.
• Mitigate fraud or illegal activity on UGC platforms.

Skills

Data analytics

Open-source intel

Regulatory knowledge

Analytical reporting

Technical writing

Content moderation

Enforcement & compliance

Web intelligence

Attention to detail

Project management

Team collaboration

Education

Bachelor's Degree

Job description

The Malaysian Communications and Multimedia Commission (MCMC) in Cyberjaya, Selangor, is seeking a Content Analytics Specialist to monitor, assess and interpret content-driven data and report insights to management to support operational decisions.

Responsibilities include monitoring new media for violations, coordinating with LEAs, generating trend analyses, and producing actionable recommendations while maintaining rigorous documentation and data quality.