Application Support Engineer: Troubleshooting & Optimization

5G-Starlink Pte.; Malacca City; In loco; MYR 56.000 - 100.000; Tempo pieno

Descrizione del lavoro

5G-Starlink Pte. in Malaysia seeks an Application Support Engineer to provide end-user software support, including training, documentation, and troubleshooting. You will collaborate with the development team to enhance application performance and document business processes.

The role requires familiarity with Linux servers and web hosting engines (Apache, Nginx), plus basic knowledge of back-end and front-end languages. Fresh graduates are welcome to apply.

Competenze

• A degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
• Fresh graduates are encouraged to apply.
• Experience with SQL queries for updating data is a plus.
• Able to prepare detailed software manuals, training materials, and business processes.
• General knowledge in software system security for desktop, mobile, and web apps.
• General knowledge in managing Linux server and web hosting engines (Apache, Nginx, etc).
• General knowledge in back-end and front-end programming languages and frameworks is preferable.
• Basic knowledge in network configurations, DNS, and domain names.

Mansioni

• Provide software application support to end users, including training and documentation.
• Consult with development teams, internal users, and clients to improve application performance.
• Analyze company processes to improve software functionality and fit business needs.
• Document user and business process requirements.
• Ensure software servers and services are up and running.
• Identify root causes of errors and escalate serious issues to development team.
• Monitor software performance metrics for improvements.
• Keep records of software releases, configurations, and scheduling updates.
• Handle system data alteration requests by users or business units.

Conoscenze

SQL queries

Documentation

Troubleshooting

Training materials

Business processes

Attention to detail

Communication

Formazione

Bachelor's degree in Software Engineering / Computer Science

Strumenti

Apache

Nginx

Linux server

Descrizione del lavoro

5G-Starlink Pte. in Malaysia seeks an Application Support Engineer to provide end-user software support, including training, documentation, and troubleshooting. You will collaborate with the development team to enhance application performance and document business processes.

The role requires familiarity with Linux servers and web hosting engines (Apache, Nginx), plus basic knowledge of back-end and front-end languages. Fresh graduates are welcome to apply.