Digital Services Intern - CX, Testing & Campaigns

Maxis; Kuala Lumpur; On-site; MYR 17,000 - 28,000; Part time

Job summary

Maxis is seeking a Digital Services Intern in Kuala Lumpur to gain hands-on experience supporting digital content services, partner operations, customer journey validation, and marketing campaign governance. You will collaborate with cross-functional teams to ensure a seamless customer experience and compliance with business requirements.

This internship offers exposure to digital service ecosystems, content partner management, operational monitoring, quality assurance, and audit reporting while

Qualifications

• Currently pursuing or recently completed a degree in Business Administration, Marketing, Digital Business, Communications, Commerce, Information Systems, or a related field.
• Strong interest in digital services, customer experience, marketing operations, and business processes.
• Proficient in Microsoft Excel, PowerPoint, and other Microsoft Office applications.

Responsibilities

• Support digital content services, partner operations, customer journey validation, and marketing campaign governance.
• Study and understand end-to-end customer journeys across digital services and content platforms.
• Review and document subscription, charging, and billing mechanisms offered by content partners.
• Identify potential customer experience gaps and operational improvement opportunities.
• Ensure customer journeys align with business and operational requirements.
• Execute testing and validation activities across digital service platforms and content partner offerings.

Skills

Digital services

Customer experience

Marketing operations

Business processes

MS Excel

PowerPoint

Communication skills

Analytical thinking

Education

Degree in Business Administration, Marketing, Digital Business, Communications, Commerce, Information Systems

Tools

Microsoft Excel

PowerPoint

Job description

Maxis is seeking a Digital Services Intern in Kuala Lumpur to gain hands-on experience supporting digital content services, partner operations, customer journey validation, and marketing campaign governance. You will collaborate with cross-functional teams to ensure a seamless customer experience and compliance with business requirements.

This internship offers exposure to digital service ecosystems, content partner management, operational monitoring, quality assurance, and audit reporting while