Digital Locks Tech Support Specialist

Telecontinent Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 31,000; Full time

Benefits offered by this job

KPI allowance

Attendance allowance

Language allowance

Job summary

Telecontinent Sdn Bhd in Malaysia is seeking a customer service representative to assist customers with inquiries about digital locks, smart locks, safes, and after-sales support. You will handle basic troubleshooting and coordinate with internal teams to arrange service.

The role requires good communication, problem-solving, and willingness to work rotating shifts. You will interact via calls, email, or messaging, ensuring timely resolution and excellent customer experience.

Qualifications

• Able to read, write, and communicate English.
• Basic troubleshooting or technical support knowledge.
• Customer service-oriented with good communication and problem-solving skills.
• Willing to work rotational shifts.

Responsibilities

• Assist customers with enquiries related to digital locks, smart locks, safes, warranty, and after-sales support.
• Provide basic troubleshooting support for issues such as fingerprint access, password setup, lock malfunction, and technical enquiries.
• Handle customer interactions professionally via calls, emails, or messaging platforms.
• Coordinate with internal teams for service arrangements, technical support, and issue escalation.
• Ensure excellent customer experience and timely resolution of customer concerns.

Skills

English communication

Troubleshooting basics

Customer service mindset

Job description

Telecontinent Sdn Bhd in Malaysia is seeking a customer service representative to assist customers with inquiries about digital locks, smart locks, safes, and after-sales support. You will handle basic troubleshooting and coordinate with internal teams to arrange service.

The role requires good communication, problem-solving, and willingness to work rotating shifts. You will interact via calls, email, or messaging, ensuring timely resolution and excellent customer experience.