Customer Service - Technical Support

Telecontinent Sdn Bhd; Kuala Lumpur; In loco; MYR 28.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

KPI allowance

Attendance allowance

Language allowance

Descrizione del lavoro

Telecontinent Sdn Bhd in Malaysia is seeking a customer service representative to assist customers with inquiries about digital locks, smart locks, safes, and after-sales support. You will handle basic troubleshooting and coordinate with internal teams to arrange service.

The role requires good communication, problem-solving, and willingness to work rotating shifts. You will interact via calls, email, or messaging, ensuring timely resolution and excellent customer experience.

Competenze

• Able to read, write, and communicate English.
• Basic troubleshooting or technical support knowledge.
• Customer service-oriented with good communication and problem-solving skills.
• Willing to work rotational shifts.

Mansioni

• Assist customers with enquiries related to digital locks, smart locks, safes, warranty, and after-sales support.
• Provide basic troubleshooting support for issues such as fingerprint access, password setup, lock malfunction, and technical enquiries.
• Handle customer interactions professionally via calls, emails, or messaging platforms.
• Coordinate with internal teams for service arrangements, technical support, and issue escalation.
• Ensure excellent customer experience and timely resolution of customer concerns.

Conoscenze

English communication

Troubleshooting basics

Customer service mindset

Descrizione del lavoro

Able to read, write, and communicate English

Basic troubleshooting or technical support knowledge is an added advantage

Customer service-oriented with good communication and problem-solving skills

Willing to work rotational shifts

Job Responsibilities

Assist customers with enquiries related to digital locks, smart locks, safes, warranty, and after-sales support

Provide basic troubleshooting support for issues such as fingerprint access, password setup, lock malfunction, and technical enquiries

Handle customer interactions professionally via calls, emails, or messaging platforms

Coordinate with internal teams for service arrangements, technical support, and issue escalation

Ensure excellent customer experience and timely resolution of customer concerns

Salary & Benefits

Basic salary: RM2,500 - RM2,800

KPI allowance: Up to RM500/month

Attendance allowance: RM100/month

Language allowance: RM300/month (if applicable)

Working Arrangement

Monday to Sunday

5 working days with 2 off days

8 working hours (Rotational shift)

Accessible by MRT Persiaran KLCC

Business Support Services 101-1,000 employees

• What's your expected monthly basic salary?
• Do you have Technical Troubleshooting experience?

Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters is located in Bangsar South, whereas our base of operations is located around Klang Valley with 7 premises situated in Bangsar South, Hampshire Place Office, Megan Avenue 1, and Menara Tokio Marine Life. We provide outsourcing and consultancy services specializing in contact centre solutions that enable our clients to communicate effectively without losing their personal touch.

Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management. It is positioned as a business consultant and partner that adds value to the clients by helping them to improve efficiency and performance in managing their customers. The end goal in mind is to deliver customer satisfaction beyond expectation that will eventually translate into total loyalty to the respective companies served.

Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters is located in Bangsar South, whereas our base of operations is located around Klang Valley with 7 premises situated in Bangsar South, Hampshire Place Office, Megan Avenue 1, and Menara Tokio Marine Life. We provide outsourcing and consultancy services specializing in contact centre solutions that enable our clients to communicate effectively without losing their personal touch.

Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management. It is positioned as a business consultant and partner that adds value to the clients by helping them to improve efficiency and performance in managing their customers. The end goal in mind is to deliver customer satisfaction beyond expectation that will eventually translate into total loyalty to the respective companies served.

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