Alarm Support & Troubleshooting Specialist
Sime Surveillance Sdn Bhd
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Job summary
Sime Surveillance Sdn Bhd in Malaysia is seeking a proactive support professional to provide technical troubleshooting for alarm issues and respond to alarms within service targets. You will handle customer inquiries about products, accounts and services, and coordinate with in-house technicians to assign jobs based on coverage areas.
You will gather feedback, highlight trends to supervisors for service improvements, ensure SOP adherence, and maintain daily handover notes.
Job description
Sime Surveillance Sdn Bhd in Malaysia is seeking a proactive support professional to provide technical troubleshooting for alarm issues and respond to alarms within service targets. You will handle customer inquiries about products, accounts and services, and coordinate with in-house technicians to assign jobs based on coverage areas.
You will gather feedback, highlight trends to supervisors for service improvements, ensure SOP adherence, and maintain daily handover notes.
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