DIGITAL LIVE CHAT CHANNEL SUPPORT

SRG Asia Pacific; Kuala Lumpur; Hybrid; MYR 45,000 - 73,000; Full time

Benefits offered by this job

Full medical coverage

EPF/SOCSO contributions

Leave benefits

Flexible hours

Remote work options

Performance bonuses

Job summary

SRG Asia Pacific Sdn Bhd is hiring a Digital Live Chat Expert at Plaza Sentral, Kuala Lumpur. You will provide fast, friendly live chat support, resolve issues in real time, and guide customers to the right solutions.

Fresh graduates with a diploma are welcome. English writing is required; training is provided. Benefits include flexible hours, remote options, performance bonuses, medical coverage, EPF/SOCSO, and a collaborative team culture.

Qualifications

• Diploma in any field; fresh grads encouraged.
• Excellent written English; additional languages a plus.
• Customer-focused, patient, and helpful attitude.
• Comfort with chat platforms and basic tech tools.
• Team player with willingness to learn.

Responsibilities

• Provide live chat support to customers.
• Resolve queries and troubleshoot in real time.
• Offer product guidance and tailored solutions.
• Focus on customer retention and satisfaction.
• Hit personal KPIs and deliver top-tier service.
• Collaborate with teammates to optimize chat workflows.

Skills

English (written)

Customer focus

Chat platforms

Team player

Education

Diploma (any field)

Tools

CRM systems

Job description

Join SRG Asia Pacific as a Digital Live Chat Expert

Location: Plaza Sentral, Kuala Lumpur
Employment: Full-time, Immediate Start!

About Us

SRG Asia Pacific Sdn Bhd is a pioneer in digital customer service solutions, empowering clients with responsive, real-time support. We're growing fast and want motivated, tech-savvy fresh graduates or diploma holders to join our dynamic team—no experience required!

Why You’ll Love It Here

• Immediate Impact: Be on the frontline, assisting customers and shaping SRG’s digital support evolution.
• Fast-Track Growth: Get upskilled with hands-on training in chat platforms, CRM systems, and customer engagement.
• Great Balance: Enjoy flexible hours, remote work options, and performance bonuses.
• Vibrant Culture: Thrive in a fun, collaborative office with team-building events and frequent rewards.
• Central Hub: Work from Plaza Sentral—super accessible on public transport.
• Comprehensive Benefits: Full medical coverage, EPF/SOCSO contributions, leave benefits, and more!

What You’ll Do

• Live Chat Support: Deliver fast, friendly assistance to customers via live chat.
• Issue Resolution: Resolve queries and troubleshooting in real time.
• Product Guidance: Recommend solutions and services tailored to customer needs.
• Retention Focus: Provide proactive support to foster customer loyalty.
• Hit Targets: Achieve individual KPIs and offer top-tier service.
• Team Collaboration: Partner with colleagues to optimize chat workflows and overall service quality.

Requirements

• Diploma in any field (fresh grads or currently unemployed candidates encouraged)
• Excellent written communication in English (additional languages are a plus)
• Customer-first mindset: patient, positive, and helpful
• Confident using chat platforms and basic tech tools
• Team player with the drive to learn and grow