Customer Service (Live Chat & Email) - Basic up to 5k - KL Sentral

Asia Recruit (Permanent, Contract, & Executive Recruitment); Kuala Lumpur; On-site; MYR 39,060 - 55,800; Full time

Job summary

A recruitment agency in Kuala Lumpur is seeking a Customer Service representative for live chat and email support. The role includes responding to enquiries, managing escalations, and ensuring customer satisfaction. Candidates should have at least SPM, preferably with customer service experience, and fluency in Mandarin is preferred as the position deals with Mandarin-speaking clients. The salary ranges from RM3500 to RM5000, and the position requires working in rotational shifts.

Qualifications

• Minimum SPM required.
• Preferred experience in customer service.
• Fresh graduates with Diploma/Degree welcome.

Responsibilities

• Understand customer enquiries and respond via applicable channels.
• Manage customer escalations and ensure they are tracked.
• Provide a high level of professionalism and competent customer service.

Skills

Customer Service Orientation

Effective Communication

Fluency in Mandarin

Education

Diploma or Degree

Min SPM

Job description

Customer Service (Live Chat & Email) - Basic up to5k-KLSentral

About the job Customer Service (Live Chat & Email) - Basic up to5k-KLSentral

Job responsibilities:

• Understand customer enquiries and respond via applicable channels: email, chat etc
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner by following to processes

Job details & requirements:

• Basic Salary RM3500 - RM5000
• Able to work Rotational Shift (24/7)
• Min SPM
• Preferred with Customer Service Experience
• Diploma/ Degree Fresh welcome to apply
• Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.

Your application will include the following questions:

• Which of the following languages are you fluent in?

Qualified and interested candidates can apply by clicking the button below.