Dual Language Customer Service Executive (Mandarin+ English)

SRG Asia Pacific Sdn. Bhd.; Kuala Lumpur; On-site; MYR 45,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Training provided

Career growth

On-site KL Sentral

Job summary

SRG Asia Pacific is seeking a Customer Service Executive (Mandarin & English) based on-site at KL Sentral. You will handle inbound inquiries by phone and email in Mandarin and English, resolve issues with empathy, document interactions, and uphold SOPs.

Fresh graduates are welcome; no prior call centre experience is required. You’ll work rotating shifts (including weekends/public holidays when required) with full training, medical coverage, incentives, and opportunities to build a long-term

Qualifications

• Fluent in Mandarin and English, both written and spoken.
• Hold SPM, Diploma or Degree in any field.
• Comfortable in a fast-paced contact centre/BPO environment.

Responsibilities

• Handle inbound customer enquiries via phone and email in Mandarin and English.
• Resolve customer issues with professionalism, empathy and a focus on first-time resolution.
• Accurately document interactions and follow standard operating procedures.
• Identify opportunities to improve the customer experience.
• Work closely with your team leader and teammates to achieve KPIs.
• Represent clients’ brands with confidence and integrity.

Skills

Mandarin

English

Education

Diploma or Degree

Job description

Customer Service Executive (Mandarin & English) – KL Sentral Be the voice that makes a difference. Do you love connecting with people and helping them solve problems? Join our growing team as a Customer Service Executive SRG Asia Pacific is an award-winning customer experience provider. You’ll be based in the heart of KL Sentral, surrounded by great energy, great people, and even better coffee.

About the role

As a Customer Service Executive, you will:

• Handle inbound customer enquiries via phone and email in Mandarin and English.
• Resolve customer issues with professionalism, empathy and a focus on f irst-time resolution.
• Accurately document interactions and follow standard operating procedures.
• Identify opportunities to improve the customer experience and ...
• Work closely with your team leader and teammates to achieve individual and team KPIs.
• Represent our clients’ brands with confidence, integrity and a strong service mindset.

About you

We’re looking for people who are passionate about customer experience – no prior call centre experience required.

• Are fluent in spoken and written Mandarin and English.
• Hold SPM, Diploma or Degree in any field (we value attitude over experience).
• Are positive, resilient and comfortable in a fast-paced contact centre / BPO environment.
• Are able to work on-site in KL Sentral and on rotating shifts (including weekends/public holidays where required). Fresh graduates and retirees are strongly encouraged to apply – full training will be provided.

What you’ll get

• Competitive salary: RM4000 – RM4,500 per month (including allowances, depending on experience and language skills).
• Performance incentives based on individual and team KPIs.
• Full training provided – classroom, on-the-job coaching and continuous support.
• Medical and hospitalisation coverage.
• Opportunities to build a long-term career in customer service and contact centre operations.
• Fun, inclusive and supportive work culture with approachable leaders and teammates.
• Prime KL Sentral location with easy access via MRT, LRT, KTM, Monorail and ERL.
• Full-time role with rotational shifts (details will be shared during interview).
• Office-based role at KL Sentral, in a modern contact centre environment.
• Collaborative, performance-driven team with regular coaching and feedback.

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following types of qualifications do you have?
• How would you rate your Mandarin language skills?
• Have you worked in a call centre before?
• Which of the following languages are you fluent in?
• Do you have customer service experience?

What can I earn as a Customer Service Executive

At SRG Asia Pacific, we’re more than just a BPO — we’re a family of passionate people creating amazing customer experiences every day! With over 25 years in the industry, we partner with top global brands in telco, finance, and e-commerce. We’re ISO certified, MSC-status accredited, and big on growth, learning, and teamwork. If you’re looking for a fun, supportive, and dynamic place to build your career — SRG is where your journey begins!

At SRG Asia Pacific, we’re more than just a BPO — we’re a family of passionate people creating amazing customer experiences every day! With over 25 years in the industry, we partner with top global brands in telco, finance, and e-commerce. We’re ISO certified, MSC-status accredited, and big on growth, learning, and teamwork. If you’re looking for a fun, supportive, and dynamic place to build your career — SRG is where your journey begins!