Customer Service - KL Sentral (Live Chat & Email Reply)

Asia Recruit (Permanent, Contract, & Executive Recruitment); Kuala Lumpur; On-site; MYR 35,712 - 50,220; Full time

Job summary

A recruitment agency in Kuala Lumpur is hiring for a Customer Service role covering various projects including social media and health care. Candidates should have strong customer service skills, with fluency in Mandarin preferred. The position offers competitive salaries ranging from RM3200 to RM4500 depending on the project. This role involves responding to customer enquiries via email and chat while ensuring customer satisfaction and professionalism in communication.

Qualifications

• 3 years customer service experience for SPM holders.
• 1 year customer service experience for diploma holders.
• Fresh graduates are welcome to apply for degree holders.

Responsibilities

• Understand and respond to customer enquiries via chat and email.
• Manage customer escalations and ensure appropriate responses.
• Provide professional and competent customer service.

Skills

Customer service orientation

Effective communication

Fluent in Mandarin

Education

SPM

Diploma

Degree

Job description

Customer Service - KL Sentral (Live Chat & Email Reply)

Job Openings Customer Service - KL Sentral (Live Chat & Email Reply)

About the job Customer Service - KL Sentral (Live Chat & Email Reply)

Job Description:

Job responsibilities:

• Understand customer enquiries and respond via applicable channels: email, chat etc
• Ensure customer enquiries are answered or routed through the appropriate support channel
• Manage customer escalations and ensure they are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Communicate effectively with customers in a friendly and polite manner by following processes

Project 1 - Social Media Platform Project

• Basic Salary RM3200 - RM4200
• Able to work Rotational Shift (24/7)
• SPM with 3 year CS experience
• Diploma with 1 year CS experience
• Degree Fresh welcome to apply
• Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.

Project 2: Health Care Project

• Basic (RM4000 RM4500)
• Working Hour: 8pm 8am (9 Hours)
• Working Day: Monday Sunday (Any 5 Days)
• SPM + 6 Months CS Experience
• Diploma/Degree (Fresh Welcome)
• Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.

Project 3: IT Project

• Basic up to RM4500
• Working Day: Monday Friday
• Working Hour: 9am 6pm
• Diploma/ Degree + 1 Year CS Experience
• Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.

Project 4: Gaming Project

• Basic could up to RM4000 + KPI + Shift Allowance up to RM320
• Working Hour: Rotational Shift (24/7 Shift)
• Working Day: Monday Sunday (Any 5 Days)
• Min SPM
• Min 1 years in Email Support Customer Service Experience is a MUST

Qualified and interested candidates can apply by sending your updated resume to [e-mail].

Consultant in charge of the role:

Lim Yue Wey
Senior Recruitment Consultant