Live Chat Support Specialist — Entry-Level, Fast Growth

SRG Asia Pacific; Kuala Lumpur; Hybrid; MYR 45,000 - 73,000; Full time

Benefits offered by this job

Full medical coverage

EPF/SOCSO contributions

Leave benefits

Flexible hours

Remote work options

Performance bonuses

Job summary

SRG Asia Pacific Sdn Bhd is hiring a Digital Live Chat Expert at Plaza Sentral, Kuala Lumpur. You will provide fast, friendly live chat support, resolve issues in real time, and guide customers to the right solutions.

Fresh graduates with a diploma are welcome. English writing is required; training is provided. Benefits include flexible hours, remote options, performance bonuses, medical coverage, EPF/SOCSO, and a collaborative team culture.

Qualifications

• Diploma in any field; fresh grads encouraged.
• Excellent written English; additional languages a plus.
• Customer-focused, patient, and helpful attitude.
• Comfort with chat platforms and basic tech tools.
• Team player with willingness to learn.

Responsibilities

• Provide live chat support to customers.
• Resolve queries and troubleshoot in real time.
• Offer product guidance and tailored solutions.
• Focus on customer retention and satisfaction.
• Hit personal KPIs and deliver top-tier service.
• Collaborate with teammates to optimize chat workflows.

Skills

English (written)

Customer focus

Chat platforms

Team player

Education

Diploma (any field)

Tools

CRM systems

Job description

SRG Asia Pacific Sdn Bhd is hiring a Digital Live Chat Expert at Plaza Sentral, Kuala Lumpur. You will provide fast, friendly live chat support, resolve issues in real time, and guide customers to the right solutions.

Fresh graduates with a diploma are welcome. English writing is required; training is provided. Benefits include flexible hours, remote options, performance bonuses, medical coverage, EPF/SOCSO, and a collaborative team culture.