Digital Learning and Technology Intern

Metropolitan College; Petaling Jaya; On-site; MYR 13,000 - 27,000; Full time

Job summary

Metropolitan College in Malaysia is seeking a Digital Learning and Technology Intern to assist with the administration, maintenance and improvement of the College's LMS, websites and other digital platforms.

You will gain hands-on Moodle administration, user support, content management, system testing and documentation while collaborating with academic and support teams to enhance the learning experience for students and lecturers.

Qualifications

• Currently pursuing the final year of a Diploma or Degree in CS/IT or related field.
• Basic understanding of HTML/CSS.
• Interest in LMS and digital education.

Responsibilities

• Manage and maintain LMS platforms such as Moodle, including course setup and enrolments.
• Provide basic LMS support and troubleshooting to students and lecturers.
• Review and improve course content, gradebook settings and course organisation; maintain user guides and SOPs.
• Update website and digital platform content with basic HTML/CSS enhancements.
• Test and troubleshoot digital content, including webpages, forms and platform functions.

Skills

Moodle administration

LMS support

HTML/CSS basics

Content management

Canva basics

Education

Diploma or Degree in CS/IT/SE/IS/Educational Technology

Final year student

Tools

Canva

CSV imports

HTML/CSS

Job description

The Digital Learning and Technology Intern will support the administration, maintenance and improvement of the College's Learning Management System, websites and other digital platforms.

This role provides practical exposure to Moodle administration, user support, content management, system testing, technical documentation and digital projects. The intern will work closely with the technical, academic and relevant support teams to improve the digital learning experience for students and lecturers.

Key Responsibilities

Manage and maintain LMS platforms such as Moodle, including course setup, enrolments, user access, learning resources and activities.

Provide basic LMS support and troubleshooting to students and lecturers, including resolving access issues and reporting technical problems.

Review and improve course content, gradebook settings, completion tracking and course organisation; maintain user guides, FAQs and SOPs.

2. Website and Technical Support

Maintain and update website and digital platform content, including basic HTML/CSS enhancements and content improvements.

Test and troubleshoot digital content, including webpages, forms, links and platform functions across desktop and mobile devices.

Support data and system processes, including CSV imports/exports, basic integrations and technical research for digital solutions.

3. Student Communications and Support Content

Prepare clear and engaging student communications, including announcements, platform notices and digital updates.

Develop student support materials such as guides, FAQs, troubleshooting instructions and onboarding resources.

Work with academic and support teams to ensure information is accurate, accessible and supports student engagement.

4. UI/UX and Digital Content

Improve the usability and appearance of digital platforms by reviewing navigation, accessibility and overall user experience.

Create basic visual and digital content using Canva or similar tools for websites, learning materials and student communications.

Maintain consistent branding and presentation across the College's digital platforms and communications.

5. Digital Projects, AI and Research

Support AI and digital initiatives, including chatbot content, knowledge bases and implementation of new digital tools.

Research and evaluate emerging technologies such as AI tools, educational technologies and new LMS features.

Assist with testing and digital transformation projects, while following data privacy, cybersecurity and responsible AI practices.

Job Requirements

Currently pursuing the final year of a Diploma or Degree in Computer Science, Information Technology, Software Engineering, Information Systems, Educational Technology, Digital Media or another related field.

Basic understanding of web technologies such as HTML and CSS.

Interest in Learning Management Systems, digital education and educational technologies.

Good written and spoken English. Proficiency in Bahasa Malaysia will be an advantage.

Able to troubleshoot basic technical issues and explain solutions clearly.

Strong attention to detail, particularly when managing user information, course content and system settings.

Good communication, organisation and interpersonal skills.

We are an established private higher education provider in Malaysia. In line with our expansion plan, we are looking for talented and dynamic individuals to join us.

We are an established private higher education provider in Malaysia. In line with our expansion plan, we are looking for talented and dynamic individuals to join us.