Digital Banking Support Specialist (24/7)

Ryt Bank; Kuala Lumpur; On-site; MYR 27,900 - 39,060; Full time

Job summary

A digital banking company in Kuala Lumpur seeks a Customer Support Executive to handle enquiries and provide resolutions for customers and merchants. The role involves promoting digital services, ensuring first-call resolution, and assisting in quality service improvements. Candidates should have at least a Diploma or Bachelor's Degree and relevant call center experience. Excellent communication skills in English are essential, and knowledge of Microsoft Office is preferred. A customer-oriented attitude and ability to work on shifts are required.

Qualifications

• Fresh graduates or candidates with at least 1 year in a call centre environment.
• Proficiency in Microsoft Excel and Microsoft Word.
• Passionate about customer satisfaction and managing multiple tasks.

Responsibilities

• Handle inbound/outbound enquiries and provide resolutions.
• Promote and educate customers about digital services.
• Assist Team Leaders in executing activities as planned.
• Diagnose technical problems and perform troubleshooting.

Skills

Excellent written and verbal communication skills in English

Knowledge in Microsoft Office programs

Ability to work under pressure

Customer satisfaction orientation

Education

SPM / Diploma / Advanced / Higher / Graduate Diploma or Bachelor's Degree

Job description

A digital banking company in Kuala Lumpur seeks a Customer Support Executive to handle enquiries and provide resolutions for customers and merchants. The role involves promoting digital services, ensuring first-call resolution, and assisting in quality service improvements. Candidates should have at least a Diploma or Bachelor's Degree and relevant call center experience. Excellent communication skills in English are essential, and knowledge of Microsoft Office is preferred. A customer-oriented attitude and ability to work on shifts are required.