Digibank Support Analyst — 24/7 Multi-Channel Champion

Fintech News; Petaling Jaya; On-site; MYR 33,480 - 55,800; Full time

Job summary

Fintech News, based in Petaling Jaya, is looking for a Customer Support Executive to provide exceptional support to Digibank customers. Responsibilities include real-time assistance via multiple channels, adhering to SOPs, and monitoring communication channels. Candidates should have at least 2 years in customer service, particularly in the banking sector, and possess a diploma in a relevant field. Proficiency with tools like Zendesk and Microsoft products is beneficial. A 24/7 support model is in place to ensure customer satisfaction.

Qualifications

• At least 2 years working experience in any service industry.
• Experience in Customer Service/Contact Centre in banking/financial industry is a good advantage.
• Able to work on weekend and rotational shifts.

Responsibilities

• Provide real-time human-assisted customer support via various channels.
• Meet individual and team qualitative and quantitative performance metrics.
• Gather feedback from customers and report issues promptly.

Skills

Customer centric

Attention to detail

Outstanding organization skills

Excellent verbal and written communication

Education

Diploma in any relevant field

Tools

Zendesk

Livechat

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Fintech News, based in Petaling Jaya, is looking for a Customer Support Executive to provide exceptional support to Digibank customers. Responsibilities include real-time assistance via multiple channels, adhering to SOPs, and monitoring communication channels. Candidates should have at least 2 years in customer service, particularly in the banking sector, and possess a diploma in a relevant field. Proficiency with tools like Zendesk and Microsoft products is beneficial. A 24/7 support model is in place to ensure customer satisfaction.