Digital Banking Business Analyst | Impact & Growth

TENTACLE SSO SDN BHD

Kuala Lumpur

On-site

MYR 120,000 - 180,000

Full time

11 hours ago

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Benefits offered by this job

High-impact projects

Mentorship

Career progression

Collaborative culture

Job summary

Tentacle Tech in Malaysia is seeking a driven Business Analyst to support the delivery of digital initiatives across consumer digital and wealth platforms within the banking sector. Working closely with senior product leadership, you will play a key role in shaping digital experiences that improve customer servicing, drive channel adoption and enhance operational efficiency.

Your work will involve analysing business requirements, preparing BRDs and user stories, and collaborating with

Qualifications

4+ years' experience in a Business Analyst, Product Owner or product management role, ideally in financial services.
Hands-on experience with Figma, Jira and Confluence, and familiarity with Agile environments
Experience preparing User Stories and Business Requirements Definitions
Strong analytical, design and critical thinking skills

Responsibilities

Analyze, define and manage business requirements to support digital product delivery
Prepare approval papers, governance documents and research/analysis for new initiatives
Support testing activities including UAT, regression and production validation
Manage production support and operational issues within agreed SLAs
Contribute to the digital strategy and roadmap across banking, wealth and operational excellence initiatives
Collaborate with business, operations, technology and design stakeholders to enhance customer experience
Apply design thinking and data-driven insights to improve digital products and journeys