Digital Banking Business Analyst: Elevate Customer Journeys
HTC Global Services
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Job summary
Jora Malaysia is seeking a Business Analyst to support and deliver digital initiatives across CIMB OCTO Web, OCTO Mobile and Wealth platforms. You will analyse and manage business requirements, prepare governance documents, and help govern project activities under senior Digital Product Owner leadership.
You will work with Agile and Waterfall teams, craft User Stories, and use Jira, Confluence and Figma. The role focuses on improving customer journeys, performing UAT and production support, and
Qualifications
- 4+ years of experience in a Product Owner or Business Analyst role in digital space.
- Experience in financial services is preferred but not essential.
- Familiarity with digital banking; internet banking and mobile apps.
- Experience with Agile and Waterfall methodologies.
- Hands-on experience with Jira, Confluence and Figma.
- Experience preparing User Stories / BRDs.
Responsibilities
- Support delivery of digital initiatives across CIMB OCTO Web, OCTO Mobile and Wealth platforms.
- Analyse, define and manage business requirements.
- Prepare approval papers and governance documents.
- Conduct research and analysis for new initiatives.
- Support UAT, regression testing and production validation.
- Manage production support and operational issues within SLAs.
- Contribute to digital banking strategy and roadmap initiatives.
- Support transformation of customer servicing journeys through digital solutions.
- Improve customer experience and adoption of digital channels.
- Support automation, process redesign and continuous improvement.
Skills
Tools
Job description
Jora Malaysia is seeking a Business Analyst to support and deliver digital initiatives across CIMB OCTO Web, OCTO Mobile and Wealth platforms. You will analyse and manage business requirements, prepare governance documents, and help govern project activities under senior Digital Product Owner leadership.
You will work with Agile and Waterfall teams, craft User Stories, and use Jira, Confluence and Figma. The role focuses on improving customer journeys, performing UAT and production support, and
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