Business Analyst – Consumer Digital

HTC Global Services MSC Sdn Bhd; Kuala Lumpur; On-site; MYR 65,000 - 120,000; Full time

Job summary

HTC Global Services MSC Sdn Bhd seeks a Business Analyst to support and deliver initiatives across CIMB OCTO Web, OCTO Mobile and Wealth platforms. You will analyze and manage business requirements, prepare governance papers, and support UAT and production validation.

The role requires 4+ years in BA/PO or product management in digital spaces, with familiarity in digital banking and both Agile and Waterfall methodologies. Proficiency in Figma, Jira and Confluence is preferred.

Qualifications

• 4+ years of experience in a Product Owner or Business Analyst role, or product management in the digital space.
• Experience in financial services is preferred but not essential.
• Working knowledge of digital banking; familiarity with internet banking and mobile applications is an advantage.
• Experience with both Agile and Waterfall methodologies.
• Hands-on experience with Figma, Jira and Confluence.
• Experience preparing User Stories / Business Requirements Definition.

Responsibilities

• Support delivery of digital initiatives, enhancements and projects across CIMB OCTO Web, OCTO Mobile and Wealth platforms.
• Analyse, define and manage business requirements.
• Prepare approval papers and governance documents.
• Conduct research and analysis for new initiatives.
• Support UAT, regression testing and production validation.
• Manage production support and operational issues within agreed SLAs.
• Contribute to digital banking strategy and roadmap initiatives.
• Support transformation of customer servicing journeys through digital solutions.
• Improve customer experience and adoption of digital channels.
• Support automation, process redesign and continuous improvement.

Skills

Analytical thinking

Stakeholder mgmt

Customer journey

Communication

Tools

Figma

Jira

Confluence

Job description

We are looking for a Business Analyst to support and deliver new initiatives, enhancements and projects across platform.The role focuses on analysing and managing business requirements, supporting governance and approval activities, research and analysis, testing, and production support under the guidance of senior Digital Product Owner leadership.

Key responsibilities

Support delivery of digital initiatives, enhancements and projects across CIMB OCTO Web, OCTO Mobile and Wealth platforms.

Analyse, define and manage business requirements.

Prepare approval papers and governance documents.

Conduct research and analysis for new initiatives.

Support UAT, regression testing and production validation.

Manage production support and operational issues within agreed SLAs.

Contribute to digital banking strategy and roadmap initiatives.

Support transformation of customer servicing journeys through digital solutions.

Improve customer experience and adoption of digital channels.

Support automation, process redesign and continuous improvement.

About you

4+ years of experience in a Product Owner or Business Analyst role, or product management in the digital space.

Experience in financial services is preferred but not essential.

Working knowledge of digital banking; familiarity with internet banking and mobile applications is an advantage.

Experience with both Agile and Waterfall methodologies.

Hands-on experience with tools such as Figma, Jira and Confluence.

Experience preparing User Stories / Business Requirements Definition.

Strong analytical, design and critical-thinking skills.

Strong understanding of customer journey mapping, process optimisation and value creation.

Strong communication and stakeholder management skills.

Strong customer-oriented with the ability to understand and re-imagine user journeys.

Information Technology Services 51-100 employees

Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications and business processes of customers, focusing on providing transformational benefits.

Mission:

We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders

Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications and business processes of customers, focusing on providing transformational benefits.

Mission:

We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders