Business Analyst – Digital Banking

HTC Global Services MSC Sdn Bhd; Kuala Lumpur; On-site; MYR 85,000 - 120,000; Full time

Job summary

HTC Global Services MSC Sdn Bhd seeks a Business Analyst to lead digital banking initiatives for CIMB OCTO, guiding requirements from planning to production support. You will translate business needs into detailed requirements, prepare end-to-end designs, and collaborate with UX, Design, Technology, and internal teams.

The role emphasizes strong analytical skills, customer-centric thinking, and experience with both Agile and Waterfall methodologies.

Qualifications

• 4+ years of BA / Product Owner or product management experience in the digital space.
• Experience in financial services is preferred but not essential.
• Working knowledge of digital banking; familiarity with internet banking and mobile apps is an advantage.
• Experience with both Agile and Waterfall software development methodologies.
• Experience preparing User Stories / Business Requirements Definition.
• Strong analytical and problem-solving skills.
• Customer-oriented and able to understand and re-imagine customer journeys.
• Strong communication and interpersonal skills.
• Good knowledge of Microsoft Office.
• Design Thinking skills are preferred.

Responsibilities

• Lead and manage digital banking initiatives, enhancements and projects from planning through implementation and production support.
• Translate business needs into application and operational requirements.
• Prepare user requirements and support end-to-end solution design.
• Work closely with Customer Experience, Design, Technology and internal stakeholders.
• Participate in product test planning and test case preparation.
• Identify and manage project risks, including negative cases and failovers.
• Ensure technology solutions meet business requirements and are scalable across Digital Banking channels and products.
• Support delivery of quality projects within agreed timelines, budget and service levels.
• Champion and support the Mobile Banking roadmap and delivery.
• Keep customer needs at the centre of solution and journey design.

Skills

Analytical skills

Problem solving

Communication skills

Interpersonal skills

Customer-centric

Design thinking

User stories

Agile & Waterfall

Digital banking knowledge

Tools

Microsoft Office

Job description

We are looking for a Business Analyst to lead and manage new initiatives, enhancements and projects for CIMB OCTO, supporting the overall development roadmap of the digital banking platform and product enablement.

Key responsibilities

Lead and manage digital banking initiatives, enhancements and projects from planning through implementation and production support.

Translate business needs into application and operational requirements.

Prepare user requirements and support end-to-end solution design.

Work closely with Customer Experience, Design, Technology and internal stakeholders.

Participate in product test planning and test case preparation.

Identify and manage project risks, including negative cases and failovers.

Ensure technology solutions meet business requirements and are scalable across Digital Banking channels and products.

Support delivery of quality projects within agreed timelines, budget and service levels.

Champion and support the Mobile Banking roadmap and delivery.

Keep customer needs at the centre of solution and journey design.

About you

4+ years of experience in a Business Analyst role, Product Owner role or product management in the digital space.

Experience in financial services is preferred but not essential.

Working knowledge of digital banking; familiarity with internet banking and mobile applications is an advantage.

Experience with both Agile and Waterfall software development methodologies.

Experience preparing User Stories / Business Requirements Definition.

Strong analytical and problem-solving skills.

Customer-oriented and able to understand and re-imagine customer journeys.

Strong communication and interpersonal skills.

Good knowledge of Microsoft Office.

Design Thinking skills are preferred.