Genius Technician: Repair Expert & Customer Experience

Apple, Inc.; Selangor; On-site; MYR 40,000 - 80,000; Full time

Job summary

Apple Retail is seeking a Genius to combine extensive troubleshooting with the ability to inspire excitement for Apple products and services. You’ll educate customers on repair options, perform repairs, and empower teams to deliver top-tier service across the store.

You’ll stay up to date on products and repair processes, support escalations, mentor teammates, and contribute to an inclusive store environment that respects differences and fosters curiosity about Apple’s offerings.

Qualifications

• Retail or sales experience is required.
• Ability to visually inspect hardware and diagnose issues.
• Experience troubleshooting hardware and software in a customer-facing role.
• Proficient in local language (Malay/English) and customer communication.

Responsibilities

• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Provide excellent service by understanding customer needs and offering appropriate solutions.
• Educate customers on repair options and Apple offerings while guiding purchases.
• Collaborate with team leads to identify recurring issues and relay feedback to Apple.
• Mentor and support Genius Bar team members and assist with escalations as needed.

Skills

Retail experience

Troubleshooting

Customer service

Hardware inspection

Communication skills

Job description

Apple Retail is seeking a Genius to combine extensive troubleshooting with the ability to inspire excitement for Apple products and services. You’ll educate customers on repair options, perform repairs, and empower teams to deliver top-tier service across the store.

You’ll stay up to date on products and repair processes, support escalations, mentor teammates, and contribute to an inclusive store environment that respects differences and fosters curiosity about Apple’s offerings.