Desktop Support Engineer — User-Centric IT

TP; Kuala Lumpur; On-site; MYR 44,640 - 89,280; Full time

Job summary

TP in Kuala Lumpur is seeking an IT Support Specialist to deliver end-user support and maintain desktop infrastructure. You will troubleshoot hardware/software, manage user access, and collaborate with IT teams to keep systems secure and reliable.

Candidate should have a Diploma or Bachelor’s in IT/CS and 2–3 years of desktop support experience. This role offers a strong opportunity to contribute to IT operations in a dynamic environment.

Qualifications

• Diploma or Bachelor’s in Information Technology, Computer Science, or related field (or equivalent practical experience).
• Minimum 2–3 years of experience in desktop support, IT helpdesk, or technical support roles.
• Strong knowledge of Windows operating systems, Microsoft Office applications, and hardware troubleshooting.
• Basic understanding of networking concepts (TCP/IP, DNS, VPN, LAN/Wi‑Fi).
• Good communication skills and ability to support users with varying technical backgrounds.

Responsibilities

• Provide technical support and troubleshooting for desktops, laptops, printers, and other IT peripherals.
• Install, configure, and maintain operating systems, software applications, and hardware devices.
• Diagnose and resolve hardware, software, network, and system issues promptly.
• Perform user account setup, access management, and system configuration per business requirements.
• Support onboarding and offboarding activities including device setup, deployment, and recovery.
• Monitor and maintain desktop systems for performance, security, and reliability.
• Assist with software installations, updates, patches, and system upgrades.
• Troubleshoot basic network connectivity issues (LAN, Wi‑Fi, VPN).
• Maintain documentation of incidents, resolutions, IT assets, and procedures.
• Collaborate with internal IT teams and external vendors to resolve complex issues.
• Provide guidance and technical support to end users to improve IT experience.

Skills

Desktop support

IT helpdesk

Technical support

Windows OS

Active Directory

TCP/IP

DNS

VPN

LAN/Wi‑Fi

Microsoft Office

Communication skills

Problem-solving

Education

Diploma or Bachelor's in IT/CS

Tools

Active Directory

IT support tools

Job description

TP in Kuala Lumpur is seeking an IT Support Specialist to deliver end-user support and maintain desktop infrastructure. You will troubleshoot hardware/software, manage user access, and collaborate with IT teams to keep systems secure and reliable.

Candidate should have a Diploma or Bachelor’s in IT/CS and 2–3 years of desktop support experience. This role offers a strong opportunity to contribute to IT operations in a dynamic environment.