Desktop Support Engineer – Selangor, Malaysia .

Axiom Technologies; Selangor; On-site; MYR 47,000 - 73,000; Full time

Job summary

Axiom Technologies in Malaysia is seeking a capable IT support specialist to provide onsite and on-call assistance to end-users, troubleshooting desktops, laptops, and peripherals, and ensuring reliable service delivery.

You will install OSes, manage user accounts, respond to requests via ticketing systems, and collaborate with IT teams to protect data and uphold security policies.

Qualifications

• Bachelor's degree in computer science, IT, or related field or equivalent experience.
• 2+ years of desktop support, helpdesk, or IT technician experience.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills and strong troubleshooting ability.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with IT teams on escalated issues or project tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Communication skills

Troubleshooting

Problem-solving

Interpersonal skills

Education

Bachelor's degree in Computer Science/IT or related field

Tools

ServiceNow

Zendesk

JIRA

Active Directory

Group Policy

Intune

SCCM

JAMF

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Summary:

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
2+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF)..