Desktop Engineer - KL

Teleperformance; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Majorel in Malaysia is seeking a desktop support specialist to assist staff with the installation, configuration, and ongoing usability of desktop computers, peripherals and software. You will troubleshoot laptops and desktops and work with vendor support to resolve issues.

This role requires 1-3 years’ experience, a Microsoft-centric environment, and knowledge of Windows, Office 365, and basic networking. The position involves training staff and coordinating with Help Desk and Operations.

Qualifications

• 1-3 years’ experience in desktop support.
• Experience supporting end users in a Microsoft-centric client-server environment.
• Knowledge of incident/ticket management tools, remote support, and software deployment systems.
• Solid working knowledge of Windows, Office 365, and basic networking.
• Desirable – Citrix knowledge; CompTIA A+ and ITIL Foundations v3 are preferred.

Responsibilities

• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software.
• Remote desktop troubleshooting for distributed staff.
• Perform laptop/desktop/printer and hardware setup and configuration.
• Coordinate with vendor support contacts to resolve issues with desktop computing equipment and software.
• Serve as a level 2 resource with Help Desk and Operations to resolve client problems.
• Interface with multiple platforms in a layered client/server environment.
• Ensure seamless interconnection with servers, file/email/application systems and admin tools.
• Provide training on hardware and software usage to staff.

Job description

Overview

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to Majorel client end users and Majorel staff. The employee in this position also assists in the maintenance and testing of network hardware, servers and associated equipment. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.

Qualifications

• 1-3 years’ experience in desktop support.
• Extensive experience supporting end users in a geographically-disperse, Microsoft-centric client-server environment.
• Detailed knowledge of support-oriented tools and technologies, including incident/ticket management systems, remote support tools, and software deployment/distribution systems.
• Solid working knowledge of current IT technologies across a wide variety of areas.
• Basic understanding of infrastructure technology including networking, desktop operating systems, network printers, and VoIP phones (Avaya preferred).
• Knowledge and skills of Microsoft Windows 2010, Wi-Fi troubleshooting, Office 365 Suite, and basic networking.
• Desired – Knowledge of Citrix.
• Undergraduate degree in a relevant field or CompTIA A+ Certification.
• Preferred – Microsoft Certified Desktop Technician certification.
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• Desired - ITIL Foundations v3 certification.

Responsibilities

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Virtual desktop troubleshooting for remote staff.
• Perform laptop, desktop, printer and hardware setup and configurations.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment andsoftware.
• Works with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.
• Interact with numerous computer platforms in a multi-layered client server environment.
• Ensure desktopcomputers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Trains and orients staff on use of hardware and software.
• Recommends and / or performs upgrades on systems to ensure longevity.
• Works with procurement staff to purchase hardware and software.
• Assess functional needs to determine specifications for purchases.
• Orders computer supplies.
• Assists in maintaining LAN/WAN and telecom systems.