Desktop Engineer -Penang

Tp-8f723eaf; Bayan Lepas; On-site; MYR 24,000 - 48,000; Full time

Job summary

Tp-8f723eaf in Bayan Lepas, Penang, Malaysia seeks a desktop support professional to assist with installation, configuration, and ongoing usability of desktops, peripherals, and software.

You will troubleshoot remotely for staff, collaborate with Help Desk and Operations, and coordinate with vendors to resolve issues while maintaining LAN/WAN and telecom foundations.

Qualifications

• 1–3 years’ experience in desktop support.
• Experience supporting end users in a Microsoft-centric client-server environment.
• Knowledge of incident/ticket management systems and remote support tools.
• Solid working knowledge of IT technologies across a wide range.
• Basic networking, Windows OS, Office 365 and VoIP basics.
• Desirable Citrix knowledge.

Responsibilities

• Assist staff with installation, configuration, and usability of desktop PCs and software.
• Provide remote troubleshooting for deskop and laptop hardware.
• Set up printers and peripherals and configure network connections.
• Coordinate with vendor support to resolve hardware/software problems.
• Act as Level 2 support with Help Desk and Operations to resolve client issues.
• Interact with multiple platforms in a multi-layer client-server environment.
• Train staff on hardware/software use and perform system upgrades as needed.
• Assist procurement in purchasing hardware/software and assess needs.

Education

Undergraduate degree or equivalent

CompTIA A+ Certification

Microsoft Certified Desktop Technician

ITIL Foundations v3

Tools

Ticketing systems

Remote support tools

Software deployment systems

Job description

Overview

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to Majorel client end users and Majorel staff. The employee in this position also assists in the maintenance and testing of network hardware, servers and associated equipment. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.

Qualifications

• 1-3 years’ experience in desktop support.
• Extensive experience supporting end users in a geographically-disperse, Microsoft-centric client-server environment.
• Detailed knowledge of support-oriented tools and technologies, including incident/ticket management systems, remote support tools, and software deployment/distribution systems.
• Solid working knowledge of current IT technologies across a wide variety of areas.
• Basic understanding of infrastructure technology including networking, desktop operating systems, network printers, and VoIP phones (Avaya preferred).
• Knowledge and skills of Microsoft Windows 2010, Wi-Fi troubleshooting, Office 365 Suite, and basic networking.
• Desired – Knowledge of Citrix.
• Undergraduate degree in a relevant field or CompTIA A+ Certification.
• Preferred – Microsoft Certified Desktop Technician certification.
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• Desired - ITIL Foundations v3 certification.

Responsibilities

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Virtual desktop troubleshooting for remote staff.
• Perform laptop, desktop, printer and hardware setup and configurations.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment andsoftware.
• Works with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.
• Interact with numerous computer platforms in a multi-layered client server environment.
• Ensure desktopcomputers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Trains and orients staff on use of hardware and software.
• Recommends and / or performs upgrades on systems to ensure longevity.
• Works with procurement staff to purchase hardware and software.
• Assess functional needs to determine specifications for purchases.
• Orders computer supplies.
• Assists in maintaining LAN/WAN and telecom systems.