Desktop Engineer -Penang

Teleperformance; Bayan Lepas; On-site; MYR 36,000 - 60,000; Full time

Job summary

Majorel in Malaysia is seeking a desktop support professional to assist staff with installing, configuring, and maintaining desktop computers, peripherals, and software within established standards and guidelines.

The role involves one-on-one consultations, remote desktop troubleshooting for distant staff, and collaboration with Help Desk and Operations as a level 2 resource to resolve client issues across a Microsoft-centric environment.

Qualifications

• 1-3 years’ experience in desktop support.
• Extensive experience supporting end users in a Microsoft-centric client-server environment.
• Solid knowledge of incident/ticket management systems, remote support tools, and software deployment/distribution.

Responsibilities

• Assists staff with installation, configuration, and ongoing usability of desktop computers, peripherals and software within standards.
• Virtual desktop troubleshooting for remote staff.
• Perform laptop/desktop/printer and hardware setup and configurations.
• Work with vendor support to resolve desktop hardware/software problems.
• Collaborate with Help Desk and Operations as a level 2 resource to resolve client issues.
• Interact with multiple computer platforms in a multi-layered client-server environment.
• Ensure desktops interconnect with related servers and systems.
• Train staff on hardware/software usage.
• Recommend/perform system upgrades for longevity.
• Coordinate purchases with procurement for hardware/software.

Skills

Desktop support

End-user support

Windows troubleshooting

Office 365

Networking basics

Remote tools

ITIL Foundations

Education

Undergraduate degree in a relevant field

CompTIA A+ Certification

Microsoft Certified Desktop Technician

Tools

Incident/ticket systems

Remote support tools

Software deployment systems

Citrix (desired)

Job description

Overview

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to Majorel client end users and Majorel staff. The employee in this position also assists in the maintenance and testing of network hardware, servers and associated equipment. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.

Qualifications

• 1-3 years’ experience in desktop support.
• Extensive experience supporting end users in a geographically-disperse, Microsoft-centric client-server environment.
• Detailed knowledge of support-oriented tools and technologies, including incident/ticket management systems, remote support tools, and software deployment/distribution systems.
• Solid working knowledge of current IT technologies across a wide variety of areas.
• Basic understanding of infrastructure technology including networking, desktop operating systems, network printers, and VoIP phones (Avaya preferred).
• Knowledge and skills of Microsoft Windows 2010, Wi-Fi troubleshooting, Office 365 Suite, and basic networking.
• Desired – Knowledge of Citrix.
• Undergraduate degree in a relevant field or CompTIA A+ Certification.
• Preferred – Microsoft Certified Desktop Technician certification.
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• Desired - ITIL Foundations v3 certification.

Responsibilities

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Virtual desktop troubleshooting for remote staff.
• Perform laptop, desktop, printer and hardware setup and configurations.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment andsoftware.
• Works with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.
• Interact with numerous computer platforms in a multi-layered client server environment.
• Ensure desktopcomputers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Trains and orients staff on use of hardware and software.
• Recommends and / or performs upgrades on systems to ensure longevity.
• Works with procurement staff to purchase hardware and software.
• Assess functional needs to determine specifications for purchases.
• Orders computer supplies.
• Assists in maintaining LAN/WAN and telecom systems.