Deputy Head of Operations

Usains Holding Sdn Bhd; Kubang Kerian; Sur place; MYR 300 000 - 600 000; Plein temps

Résumé du poste

Usains Holding Sdn Bhd. seeks a senior leader to oversee the company’s business and operational activities, driving strategy, governance and performance across functions.

The role requires strong leadership, cross-functional coordination and a track record in managing budgets, projects and contracts within complex environments. The position emphasizes continuous improvement and stakeholder management.

Qualifications

• Bachelor’s degree in Business Administration, Management, Healthcare Management, Finance, Science, Engineering or another relevant discipline; a postgraduate qualification or relevant professional certification is an advantage.
• Preferably at least 10 years of relevant working experience, including substantial managerial or leadership experience.
• Experience in healthcare, regulated services, business operations or other complex multi-functional environments is an advantage.
• Demonstrated experience in managing business performance, budgets, projects, contracts and crossfunctional operations.

Responsabilités

• Lead overall operations, services, projects and functions.
• Develop and monitor operational plans, processes, service standards and performance measures, and ensure effective coordination and use of resources.
• Identify opportunities, assess proposals and coordinate implementation of approved initiatives.
• Prepare reports, analyses, proposals, dashboards and presentations for Management and the Board as required.
• Manage governance, risk, contracts and change management activities.

Connaissances

Leadership

Strategic planning

Operations management

Budgeting

Formation

Bachelor’s degree in Business Administration

Postgraduate qualification

Description du poste

Lead and oversee the overall business and operational activities of the Company.

Develop and implement strategies, policies, processes and standards to achieve the Company’s business, financial and operational objectives.

Provide leadership and management oversight across the Company’s functions and activities to ensure effective coordination, performance, compliance and continuous improvement.

KEY RESPONSIBILITIES

1. Overall Business & Operational Management

Lead and oversee the Company’s overall operations, business activities, services, projects and functions.

Develop and monitor operational plans, processes, service standards and performance measures, and ensure effective coordination and use of resources.

Address significant operational matters and ensure timely resolution or escalation where required.

2. Business & Financial Performance

Drive achievement of the Company’s revenue, profitability, budget and operational performance targets.

Monitor financial and business performance, identify gaps and implement appropriate corrective or improvement measures.

Evaluate the commercial viability, pricing, costs and resource requirements of existing and proposed activities.

3. Business Development & Growth

Identify, assess and develop new business opportunities, services, projects, partnerships and revenue streams.

Prepare and evaluate business proposals, feasibility assessments and commercial recommendations, and coordinate implementation of approved initiatives.

Drive business development, marketing and corporate communication initiatives in support of the Company’s growth and positioning.

Ensure operations comply with applicable laws, regulations, contractual obligations, policies, governance requirements and established standards.

Identify and manage operational, financial, contractual, service and business risks, with appropriate controls and mitigation measures.

Establish and continuously improve policies, SOPs, workflows and internal controls across the Company.

5. Stakeholder & Relationship Management

Maintain effective relationships with USM, hospitals, consultants, clients, business partners, regulators

and other internal and external stakeholders.

Represent the Company in meetings, negotiations, committees and engagements as required.

Maintain regular communication with the Executive Director and Management on performance, significant issues and matters requiring attention.

6. Contracts & Commercial Management

Coordinate and participate in the negotiation, preparation and implementation of contracts, agreements and other commercial arrangements.

Oversee key operational and financial controls, including procurement, billing, invoicing, claims and related business processes.

Monitor contractual and service obligations and address non-compliance or performance issues where necessary.

7. Facilities, Systems & Resources

Oversee the effective management and utilisation of the Company’s facilities, infrastructure, equipment, systems and operational resources.

Oversee information technology and business system requirements to support secure, efficient and effective operations.

Coordinate improvement, expansion and resource initiatives in line with business and operational requirements.

8. People Leadership & Organisational Development

Provide leadership, direction and coaching to managers and employees and drive achievement of Company objectives and KPIs.

Lead workforce planning and participate in recruitment, development, performance management and succession planning.

Promote professionalism, accountability, employee development and a culture of continuous improvement.

9. Management Reporting & Board Governance

Prepare reports, analyses, proposals, dashboards and presentations for Management and the Board as required.

Provide timely recommendations on operational, financial, business and governance matter and participate in Management and governance committees as required.

Serve as Scribe for the Company’s Board meetings.

10. Continuous Improvement & Problem Resolution

Identify operational and organisational issues and implement practical solutions to improve efficiency, productivity and service quality.

Manage significant incidents, complaints and service issues effectively and in a timely manner.

Continuously review business practices, processes and controls and implement improvements where appropriate.

11. Other Management Responsibilities

Carry out any other duties, projects or responsibilities as may be assigned by Management from time to time in line with the needs and strategic direction of the Company.

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in Business Administration, Management, Healthcare Management, Finance, Science, Engineering or another relevant discipline; a postgraduate qualification or relevant professional certification is an advantage.

Preferably at least 10 years of relevant working experience, including substantial managerial or leadership experience.

Experience in healthcare, regulated services, business operations or other complex multi-functional environments is an advantage.

Demonstrated experience in managing business performance, budgets, projects, contracts and crossfunctional operations.

KEY COMPETENCIES

Strong operational and commercial judgement, with sound financial and business acumen.

Strong leadership, people management, stakeholder management and negotiation skills.

Strong governance, risk, project, contract and change management capabilities.

Strong analytical, problem-solving, decision-making, written and verbal communication skills.

High degree of independence, accountability and ability to manage multiple complex priorities concurrently with limited supervision.

KEY WORKING RELATIONSHIPS

Executive Director, Management and Board of Directors.

Managers, employees and functions across the Company and Group.

Universiti Sains Malaysia, Hospital USM and relevant centres, departments and professional personnel.

Clients, consultants, business partners, service providers, regulators and other external stakeholder

The Malaysian Government’s call to public universities to operate more effectively and efficiently as corporate entities, saw the incorporation of the Usains Holding Sdn Bhd (USAINS) in 1998 under the Companies Act 1965. As the corporate arm of Universiti Sains Malaysia (USM), it is tasked with developing income-generating businesses associated with the skills readily available within USM. USAINS Group of Companies is made up of Usains Holding Sdn Bhd and four (4) active subsidiaries - Usains Tech Services Sdn Bhd, Usains Biomics Laboratory Testing Services Sdn Bhd, Usains Infotech Sdn Bhd and Usains Tech Capital Sdn Bhd.

USAINS manages USM's extensive assets which include properties, projects, programs and enterprises either directly or indirectly through key subsidiaries, to make a positive contribution to USM and its wider community of USM. Each company in the group operate as a private company, limited by shares. The holding company is wholly-owned by USM, while the four (4) subsidiaries in turn are wholly-owned by the holding company.

It vision is to be recognized as the business of USM community that focuses on development of income generating activities either through our current core activities or new business ventures in areas consistent with the knowledge base and competencies of USM and USAINS.

USAINS corporate mission are:

1. For core businesses undertaken by USAINS, strengthen the business propositions for the services provided either to, or on behalf of the University and Industry.

2. Identify and develop new business propositions for consideration where USAINS and/or USM shall invest so as to generate new income streams and cash flow for sustenance for the University in the long term.

The USAINS' core strategy is engineered to meet its vision, mission and objectives. Each operating business unit of the USAINS Group of Companies is empowered to utilize the core competencies of the USM community and to market and engage with private industry and government agencies, always applying fair value propositions. The strategy is defined and driven through established Business Plans.

It quality policy is to only perform business activities within its defined core competencies. As a service based organization, we shall meet our quality obligations only when we have individually met each of our customer's requirememt.

The Malaysian Government’s call to public universities to operate more effectively and efficiently as corporate entities, saw the incorporation of the Usains Holding Sdn Bhd (USAINS) in 1998 under the Companies Act 1965. As the corporate arm of Universiti Sains Malaysia (USM), it is tasked with developing income-generating businesses associated with the skills readily available within USM. USAINS Group of Companies is made up of Usains Holding Sdn Bhd and four (4) active subsidiaries - Usains Tech Services Sdn Bhd, Usains Biomics Laboratory Testing Services Sdn Bhd, Usains Infotech Sdn Bhd and Usains Tech Capital Sdn Bhd.

USAINS manages USM's extensive assets which include properties, projects, programs and enterprises either directly or indirectly through key subsidiaries, to make a positive contribution to USM and its wider community of USM. Each company in the group operate as a private company, limited by shares. The holding company is wholly-owned by USM, while the four (4) subsidiaries in turn are wholly-owned by the holding company.

It vision is to be recognized as the business of USM community that focuses on development of income generating activities either through our current core activities or new business ventures in areas consistent with the knowledge base and competencies of USM and USAINS.

USAINS corporate mission are:

1. For core businesses undertaken by USAINS, strengthen the business propositions for the services provided either to, or on behalf of the University and Industry.

2. Identify and develop new business propositions for consideration where USAINS and/or USM shall invest so as to generate new income streams and cash flow for sustenance for the University in the long term.

The USAINS' core strategy is engineered to meet its vision, mission and objectives. Each operating business unit of the USAINS Group of Companies is empowered to utilize the core competencies of the USM community and to market and engage with private industry and government agencies, always applying fair value propositions. The strategy is defined and driven through established Business Plans.