Demand Planner & Fulfillment Planner

Agensi Pekerjaan KELLY OCG Sdn Bhd; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

Signify is seeking a senior planning professional to manage replenishment and fulfillment, ensuring timely product availability and cost-efficient inventory levels. The role requires coordinating with Commercial, Product Marketing, Finance and Logistics to optimize demand planning and drive improvements across the supply chain.

The ideal candidate will have a Bachelor’s degree in Logistics or Supply Chain and at least 8 years of experience in demand and fulfillment planning, with a strong focus

Qualifications

• Bachelor's degree in Logistics or Supply Chain or related field.
• Minimum 8 years of experience in demand planning, finished goods planning and fulfillment planning.
• Knowledge of using AI tools will be an added advantage.

Responsibilities

• Resolves issues during the fulfillment process to maintain customer satisfaction.
• Lead demand planning for short and mid-terms and hold regular meetings with Commercial, Product Marketing, Finance and Logistics teams.
• Manage Inventory, slow moving items and KPI metrics (FACC, DRM, Fillrate-OTIF).
• Perform customer account planning and regular reviews with sales and customers for demand management.
• Manage IBP uploads and maintain the 18-month rolling forecast and master data.

Skills

AI tools

Data analytics

Education

Bachelor's degree in Logistics or Supply Chain

Job description

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

About the role

Manages the replenishment process to ensure timely availability of products. Manages the fulfillment process to ensure timely delivery of products to customers. Coordinates with internal departments to streamline supply chain operations. Analyzes data to optimize inventory levels and minimize costs.

Key responsibilities

Resolves any issues that arise during the fulfillment process to maintain customer satisfaction

Lead demand planning for short & mid-terms & have the regular meetings with different stakeholders as Commercial team & Product Marketing & finance & logistics

Manage the Inventory & slow moving & FACC & DRM & Fillrate-OTIF kpi

Customer level - account planning execution & regular reviews with sales & customers for the demand management

Manage IBP uploads

Corrects history and develops the 18-month rolling 12NC baseline forecast

Maintains master data and planning parameters according to the guidelines defined by the RSIM and prepares intake plans for the full planning horizon

Releases POs as per supply plan and reviews supply versus PO and vendor confirmation, owning the MTS/MTO PO fulfillment cycle from requisition to availability at customer facing location

Ensures availability, quality, and consistency of the planning parameters for the product portfolio plan

About you

Bachelor's degree in Logistics, Supply Chain or in any other field but with experience in SC/Logistics

Min 8 years of experience in demand planning, finished goods planning, fulfillment planning including with focus on demand forecasting

Knowledge of using AI tools will be an added advantage

Communication and Internet technology are constantly changing our lives. Our Client is providing services and technology that help their customer to stay ahead in life, whether at work, at home or at play. Our Client, is the leading Mobile Tele-Communications Service Provider in Malaysia with over 18.4 million mobile subscribers as of to date. Our Client was granted licences to operate a nationwide GSM900 mobile network, a domestic fixed network and an international gateway in 1993. It commenced its mobile operations in August 1995 and launched its fixed line and international gateway operations in early 1996. Since its establishment, Our Client has been providing a full suite of services on multiple platforms to fulfil the telecommunications needs of individual consumers, SMEs and large corporations in Malaysia.