Demand Planner & Fulfillment Planner

Kelly Services; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Signify is seeking an experienced Supply Chain Planner to manage replenishment and fulfillment processes, ensuring timely product availability and cost optimization. You will coordinate with internal departments to streamline supply chain operations and analyze data to forecast demand for the 18-month horizon.

You will lead IBP activities, maintain planning master data, and release POs aligned with the supply plan, driving MTS/MTO fulfillment from requisition to delivery at customer locations.

Qualifications

• Bachelor's degree in Logistics, Supply Chain or in any other field with experience in SC/Logistics.
• Minimum 8 years of experience in demand planning, finished goods planning, fulfillment planning with focus on demand forecasting.
• Knowledge of using AI tools will be an added advantage.

Responsibilities

• Resolves issues during the fulfillment process to maintain customer satisfaction.
• Lead demand planning for short & mid-terms and hold regular meetings with Commercial, Product Marketing, Finance and Logistics teams.
• Manage Inventory and slow moving items; monitor FACC and DRM & Fillrate-OTIF KPI.
• Conduct customer-level account planning and regular reviews with sales and customers for demand management.
• Manage IBP uploads and maintain 18-month rolling 12NC baseline forecast.
• Maintain master data and planning parameters per RSIM guidelines and prepare intake plans for full planning horizon.
• Release POs per supply plan and review supply vs PO and vendor confirmations; own MTS/MTO PO fulfillment from requisition to availability at customer locations.
• Ensure availability, quality, and consistency of planning parameters for product portfolio.

Skills

Demand planning

Fulfillment planning

Inventory management

Data analysis

AI tools knowledge

Education

Bachelor's degree in Logistics, Supply Chain or in any other field

Tools

IBP

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

About the role

Manages the replenishment process to ensure timely availability of products. Manages the fulfillment process to ensure timely delivery of products to customers. Coordinates with internal departments to streamline supply chain operations. Analyzes data to optimize inventory levels and minimize costs.

Key responsibilities

Resolves any issues that arise during the fulfillment process to maintain customer satisfaction

Lead demand planning for short & mid-terms & have the regular meetings with different stakeholders as Commercial team & Product Marketing & finance & logistics

Manage the Inventory & slow moving & FACC & DRM & Fillrate-OTIF kpi

Customer level - account planning execution & regular reviews with sales & customers for the demand management

Manage IBP uploads

Corrects history and develops the 18-month rolling 12NC baseline forecast

Maintains master data and planning parameters according to the guidelines defined by the RSIM and prepares intake plans for the full planning horizon

Releases POs as per supply plan and reviews supply versus PO and vendor confirmation, owning the MTS/MTO PO fulfillment cycle from requisition to availability at customer facing location

Ensures availability, quality, and consistency of the planning parameters for the product portfolio plan

About you

Bachelor's degree in Logistics, Supply Chain or in any other field but with experience in SC/Logistics

Min 8 years of experience in demand planning, finished goods planning, fulfillment planning including with focus on demand forecasting

Knowledge of using AI tools will be an added advantage