Delivery Operation Assistant Manager (Home Appliances Background)

Xiaomi Technology; Kuala Lumpur; On-site; MYR 110,000 - 150,000; Full time

Job summary

Xiaomi Technology in Malaysia is seeking an experienced Delivery & Logistics Assistant Manager to oversee end-to-end delivery operations for large appliances, ensuring timely fulfillment, managing logistics partners, and maintaining inventory controls.

You will optimize routes, monitor KPIs like on-time delivery and damage rates, collaborate with Sales, Warehousing, Planning, and After-Sales, and lead continuous improvement for customer satisfaction.

Qualifications

• Bachelor’s degree or higher in Supply Chain Management, Logistics, International Trade, or related field.
• Minimum 3+ years in logistics or supply chain with large appliance delivery.
• Experience in logistics provider management and familiarity with local regulatory requirements.
• Strong organizational, coordination, and time management skills.
• Excellent communication and cross-functional collaboration; English required, Chinese preferred.
• Data-driven mindset and proficiency with AI tools for business analysis and reporting.

Responsibilities

• Manage full delivery cycle from order matching to final-mile delivery to ensure timely fulfillment.
• Oversee outsourced logistics providers, define SLAs, monitor metrics, and drive service quality improvements.
• Manage warehouse inventory (PSI), balance supply-demand, and minimize stockouts or dead stock risk.
• Track delivery costs, analyze route optimization, and drive cost-reduction initiatives.
• Establish rapid response for delays, damages, and rejections; coordinate with providers to resolve issues.
• Prepare KPI reports (on-time delivery, load factor, exception rate, complaints) and drive SOP improvements.
• Collaborate with Sales, Warehousing, Planning, and After-Sales for smooth order flow.

Skills

English proficiency

Chinese proficiency

Data-driven mindset

AI tools

Cross-functional collaboration

Education

Bachelor’s degree in Supply Chain Management/Logistics/International Trade

Tools

AI tools for business analysis and reporting

Job description

Delivery Operation Assistant Manager (Home Appliances Background)

We are seeking an experienced Delivery & Logistics Assistant Manager to oversee the end-to-end delivery operations of large appliances (air conditioners, refrigerators, washing machines, TVs, and other white goods). This role ensures seamless order fulfillment, logistics provider management, inventory control, and continuous improvement of delivery efficiency and customer satisfaction.

Key Responsibilities

Order Delivery Execution: Manage the full delivery cycle from order matching, payment confirmation, warehouse dispatch, to final-mile delivery, ensuring timely and accurate fulfillment.

Logistics Provider Management: Oversee outsourced logistics partners, define delivery standards and SLAs, monitor key metrics (on-time delivery, damage rate, complaint rate), and drive service quality improvements.

Inventory & PSI Management: Manage warehouse product supply and inventory (PSI), monitor stock levels, balance supply-demand, and minimize risks of stockouts or dead stock.

Cost Optimization: Track delivery load factors, analyze address dispersion impact, and implement route optimization and consolidated delivery initiatives to reduce per-unit costs.

Exception Handling: Establish rapid response mechanisms for delivery delays, damages, and rejections; coordinate with logistics providers to resolve issues and enhance customer experience.

Data Reporting: Prepare regular KPI reports (on-time delivery rate, load factor, exception rate, complaint rate), identify bottlenecks, and drive SOP improvements.

Cross-Functional Collaboration: Work closely with Sales, Warehousing, Planning, and After-Sales teams to ensure smooth order flow and timely information sharing.

Job Qualifications

Bachelor’s degree or above in Supply Chain Management, Logistics, International Trade, or related fields.

Minimum 3+ years of experience in logistics or supply chain management, with mandatory experience in large appliance/white goods delivery.

Proven expertise in logistics provider management and familiarity with local logistics systems and regulatory requirements.

Strong organizational, coordination, and time management skills; ability to manage multiple tasks with high execution standards.

Excellent communication and cross-functional collaboration skills; English proficiency required, Chinese preferred.

Solid understanding of supply chain regulations, standards, and industry best practices.

Data-driven mindset; proficiency in AI tools for business analysis and reporting.

What We Offer

Competitive compensation package with performance-based incentives.

Opportunity to lead strategic delivery operations for a global brand.

Exposure to advanced logistics practices and cross-functional collaboration.

Career growth within Xiaomi’s innovative and fast-paced ecosystem.