Network Services Assistant Manager

Xiaomi Technology; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Xiaomi Technology in Kuala Lumpur, Malaysia seeks a proactive Network Services Assistant Manager to lead the development of service partners, manage renewals, and oversee claims operations. You will strengthen the after-sales service network, ensure contract compliance, and drive customer satisfaction through efficient claims handling and partner engagement.

The role requires 2+ years in after-sales service management and strong negotiation and relationship skills.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, or related fields.
• Minimum 2 years in after-sales service management, preferably in automotive, electronics, or consumer goods industries.
• Strong negotiation, market insight, partner relationship management, multitasking, and target-driven execution.

Responsibilities

• Identify and onboard new after-sales, installation, and repair service partners.
• Develop service partner proposals covering scope, resources, pricing, and commercial terms.
• Build and maintain long-term partner relationships to improve engagement and satisfaction.
• Track contract signing, execution, renewal, and expiration to ensure compliance with SLAs.
• Support service partners in submitting claims with required documents and invoices.
• Route claims for review, verify eligibility, and ensure policy compliance.
• Provide visibility into claim status (submitted, under review, pending, approved, rejected, processed).
• Achieve performance targets, drive renewal initiatives, and improve processes.

Skills

Negotiation

Market insight

Partner relationship mgmt

Multitasking

Target-driven execution

Education

Bachelor’s degree in Business Administration, Engineering, or related fields

Job description

We are seeking a proactive and detail-oriented Network Services Assistant Manager to lead the development of new service partners, manage service renewals, and oversee claims operations. This role is critical in strengthening Xiaomi’s after-sales service network, ensuring compliance with service agreements, and driving customer satisfaction through efficient claims handling and partner engagement.

Key Responsibilities

Service Partner Development: Identify and onboard new after-sales, installation, and repair service partners based on regional business needs. Conduct business negotiations and manage contract signing.

Business Planning & Bidding: Develop service partner proposals covering service scope, resource allocation, service models, pricing, and commercial terms. Lead communication during bidding processes.

Partner Relationship Management: Build and maintain long-term, mutually beneficial relationships with service partners to improve engagement and satisfaction.

Contract & SLA Monitoring: Track contract signing, execution, renewal, and expiration to ensure compliance with agreed service levels and performance clauses.

Submission: Support service partners in submitting claims with required documents and invoices.

Approval: Route claims for review, verify eligibility, and ensure compliance with policies.

Tracking: Provide visibility into claim status (submitted, under review, pending, approved, rejected, processed).

Performance & Renewal: Achieve performance targets, drive service renewal initiatives, and continuously improve claims and partner management processes.

Job Qualifications

Education: Bachelor’s degree in Business Administration, Engineering, or related fields.

Experience: Minimum 2 years in after-sales service management, preferably in automotive, electronics, or consumer goods industries.

Skills: Strong business negotiation, market insight, partner relationship management, multitasking, and target-driven execution.

Language: Proficiency in English for effective communication with partners and stakeholders.

Travel: Willingness to travel as required.