Operations Manager

Prism+; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Benefits offered by this job

Birthday leave

Annual outpatient benefit

Annual performance increment

Annual performance bonus

Snacks and drinks

Job summary

PRISM+ Malaysia is seeking an experienced Operations Manager to drive efficiency across operations and logistics. The role reports to the Country Director and requires a strong leader to build a high-performing team in a fast-growing electronics company.

You will formulate processes, manage 3PLs, optimize warehouse costs, and own the Express transportation budget while ensuring SLA adherence and continuous improvement for customer satisfaction.

Qualifications

• At least 7 years’ experience in Operations, with a minimum of 3 years leading the function.

Responsibilities

• Formulate Operation, Inventory & Logistic Services processes, with KPIs and reporting metrics.
• Manage day-to-day 3PL operations, inventory accuracy, and scale PRISM+ Express delivery fleet.
• Ensure 3PL warehouse execution for Lazada/Shopee/Website sales per SLA.
• Constantly optimize 3PL warehouse rates as volume grows.
• Own PRISM+ Express transportation budget and fleet growth.
• Source new 3PL warehouses to expand across Malaysia for fast fulfillment.
• Coordinate with internal/external teams to ensure optimal customer service.
• Train team to prevent lapses and develop contingency plans.
• Drive continuous improvement while ensuring regulatory compliance.

Skills

Leadership

Stakeholder communication

Strategic thinking

Customer focus

Change management

Education

Bachelor’s degree in Business/Engineering

Job description

We are seeking a process driven team member who will be pushing the efficiency of PRISM+ Malaysia Operations (including Logistics) infrastructure to the next level. Being a high growth electronics company, we are looking for a candidate who will be a strong self-starter and an inspiring leader to build a dynamic team to scale with our high growth.

This experienced and entrepreneur individual will help us drive up operations and logistics service excellency by going far and beyond, delivering the best possible value and service to our customers. The candidate will be considered a key member of PRISM+ Malaysia team and will report directly to Country Director of Malaysia.

Responsibilities of an Operation Manager but are not limited to:

• Formulate Operation, Inventory & Logistic Services process, suitable management reporting metrics and performance management (KPIs). KPI owner and responsible for executing agreed KPIs
• Manage day to day operation of 3PL management, Inventory accuracy and scaling PRISM+ Express own delivery fleet.
• Ensure 3PL warehouse execution of all Lazada/Shopee/Website sales as per SLA
• Constantly optimize 3PL warehouse rates as our volume grows
• PRISM+ Express transportation budget owner, responsible for growing the fleet
• Source for new 3PL warehouse to expand into different Malaysia states for fast fulfilment
• Work closely with team to get accurate shipment estimated arrival and ensure 3PL warehouses have ample space
• Provide operational support and help to execute the organization’s strategic plan
• Drive continuous improvement initiatives while being compliance with regulations
• Coordinate with internal departments and external organization to bring about optimal service for the benefits of customers/stakeholders
• Train team to rectify service lapses and develop alternative plans
• Proven ability to communicate effectively to drive positive outcomes with key stakeholders

• Bachelor’s Degree in Business, Engineering, or any relevant course of studies
• At least 7 years’ experience in Operations role, having led the function for a minimum of 3 years.
• You should have successfully scaled and led a high functioning Operations & Logistic team for a dynamic start-up
• A Hustler with a positive attitude to change and meaningful growth
• Strong understanding of business needs with a customer-first mindset
• Solid overview on specifics and capabilities in Operation & Logistics

• 1 day paid birthday leave

• Annual outpatient benefit (Includes dental and optical benefits)
• Annual performance increment
• Annual performance bonus
• Free flow snacks and drinks!