Customer Service Executive

Prism+; Kuala Lumpur; On-site; MYR 31,000 - 47,000; Full time

Benefits offered by this job

14 Days Annual Leave

1 Day Birthday Leave

Annual outpatient benefit (Includes</n

Job summary

Prism+ is seeking a full-time Customer Service Executive based in Malaysia, primarily working from the Bukit Jalil office. You will be the heart of the customer experience, handling inquiries across email, live chat, phone, and social media, and coordinating with multiple departments to ensure timely delivery and installations.

Requirements include a diploma/degree and 1–3 years in customer service, ideally in ecommerce. Weekend work and a passion for technology are expected.

Qualifications

• Minimum diploma/degree required.
• 1–3 years in customer service, ecommerce preferred.
• Excellent verbal and written communication; strong interpersonal skills.

Responsibilities

• Respond to customers via email, live chat, phone, and social media.
• Troubleshoot and identify technical issues for customers.
• Coordinate with other teams to ensure delivery and installation within timeframe.
• Identify common problems and escalate with improvement suggestions.
• Provide timely attention to serious cases and ensure swift resolutions.
• Share customer feedback to improve products and service.
• Maintain professional, courteous attitude; stay updated on product specs.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Zendesk

Education

Diploma/Degree holder

Tools

Zendesk

Job description

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Head of Customer Experience and Customer Service Team Lead.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalat for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will fully work from office.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!