Delivery Assurance Manager

Nokia Solutions and Networks Sdn Bhd; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Nokia Solutions and Networks Sdn Bhd in APAC is seeking an APAC Delivery Assurance professional to act as the central point for delivery escalations, allocation management, and supply chain coordination. The role focuses on monitoring risks, collaborating with stakeholders, and ensuring execution aligns with business priorities for reliable hardware delivery across APAC.

The role requires strong expertise in supply chain operations, logistics, and cross-functional collaboration, with the ability

Qualifications

• Strong expertise in supply chain operations and logistics.
• Experience coordinating with multiple stakeholders to resolve delivery constraints.
• Ability to anticipate delivery risks and develop mitigation plans.
• Knowledge of import/export processes and logistics compliance is an advantage.

Responsibilities

• Manage delivery escalations and allocation activities in partnership with BCs and Global Supply Chain.
• Coordinate with Delivery Operations, Project Managers, PMO, and other stakeholders to ensure timely customer deliveries.
• Monitor and govern the CDO escalation process, ensuring effective execution and continuous process improvement.
• Anticipate supply chain and logistics risks and develop mitigation plans with local Delivery Operations teams.
• Drive end-to-end supply chain improvements by identifying best practices and implementing operational enhancements.
• Manage supply chain escalation cases from BGs and CTs, ensuring effective stakeholder communication throughout the resolution process.
• Ensure supply chain activities—including order launching, delivery planning, logistics coordination, invoicing, and execution—are completed accurately and efficiently.
• Monitor equipment availability and track logistics execution to support successful customer deliveries and revenue recognition.
• Understand customer contracts, logistics requirements, and financial terms to ensure delivery commitments are met from order acceptance through billing.
• Track APAC sales forecasts, risks, opportunities, and delivery performance against targets.
• Partner with Demand Planning by providing escalation trend analysis to improve demand forecasting and inventory planning.
• Identify logistics constraints and coordinate with internal and external partners to improve timelines.
• Support governance activities, performance reporting, and regular operational review meetings across APAC.
• Build cross-functional relationships to resolve issues and enhance customer satisfaction.
• Lead or contribute to process documentation, standardization, and continuous improvement initiatives.
• Experience in Supply Chain, Logistics, Delivery Operations, Project Management, or related field.
• Strong understanding of supply chain processes, logistics operations, and delivery management.
• Experience managing delivery escalations and coordinating across stakeholders.
• Knowledge of demand planning concepts and their impact on delivery performance is an advantage.
• Familiarity with ERP systems (such as BPP/P20) is preferred.
• Understanding of import/export processes and logistics compliance is an advantage.
• Experience in business analysis and operational process improvement is preferred.
• Excellent stakeholder management and relationship-building skills.
• Strong analytical and problem-solving capabilities.
• Effective communication skills with the ability to influence stakeholders under pressure.
• Customer-focused mindset with a proactive approach to issue resolution.
• Strong organizational and resource management skills.
• Ability to manage competing priorities in a fast-paced, dynamic environment.
• Self-motivated, disciplined, and capable of working independently while collaborating across teams.
• Demonstrated ability to lead continuous improvement initiatives and drive operational excellence.
• Strong teamwork, coaching, and knowledge-sharing capabilities.
• Ability to identify risks early and implement preventive actions before issues escalated.
• Resilient, adaptable, and able to maintain performance during supply chain disruptions.

Skills

Supply chain operations

Logistics

Stakeholder management

Process improvement

Cross-functional collaboration

Delivery escalations

Forecasting liaison

Tools

ERP systems (BPP/P20)

Job description

As part of the APAC Regional Business Center (RBC), the APAC Delivery Assurance professional serves as the central point for delivery escalations, allocation management, and supply chain coordination. The role proactively monitors supply risks, collaborates with internal stakeholders to resolve delivery constraints, and ensures execution aligns with business priorities.

This position requires strong expertise in supply chain operations, logistics, stakeholder management, process improvement, and cross-functional collaboration. The successful candidate will anticipate delivery risks, support allocation decisions, improve end-to-end supply chain processes, and contribute to revenue achievement by ensuring reliable hardware delivery performance across APAC.

The role also partners with Demand Planning by providing insights from escalation trends to improve forecasting accuracy, inventory balancing, and customer satisfaction.

• Manage delivery escalations and allocation activities in partnership with Business Centres (BC) and Global Supply Chain.
• Coordinate with Delivery Operations (DO), Project Managers (PM), PMO, and other stakeholders to ensure timely customer deliveries.
• Monitor and govern the CDO escalation process, ensuring effective execution and continuous process improvement.
• Anticipate supply chain and logistics risks and proactively develop mitigation plans with local Delivery Operations teams.
• Drive end-to-end supply chain improvements by identifying best practices and implementing operational enhancements.
• Manage supply chain escalation cases from Business Groups (BG) and Customer Teams (CT), ensuring effective stakeholder communication throughout the resolution process.
• Ensure supply chain activities—including order launching, delivery planning, logistics coordination, invoicing, and execution—are completed accurately and efficiently.
• Monitor equipment availability and track logistics execution through internal systems to support successful customer deliveries and revenue recognition.
• Understand customer contracts, logistics requirements, and financial terms to ensure delivery commitments are met from order acceptance through billing.
• Track APAC sales forecasts, risks, opportunities, and delivery performance against Business Centre targets.
• Partner with Demand Planning by providing escalation trend analysis to improve demand forecasting and inventory planning.
• Identify logistics constraints and coordinate with internal and external supply chain partners to improve delivery timelines.
• Support governance activities, performance reporting, and regular operational review meetings across APAC.
• Build strong cross-functional relationships to resolve operational issues and enhance customer satisfaction.
• Lead or contribute to process documentation, operational standardization, and continuous improvement initiatives.
• Experience in Supply Chain, Logistics, Delivery Operations, Project Management, or a related field.
• Strong understanding of supply chain processes, logistics operations, and delivery management.
• Experience managing delivery escalations and coordinating across multiple stakeholders.
• Knowledge of demand planning concepts and their impact on delivery performance is an advantage.
• Familiarity with ERP systems (such as BPP/P20) is preferred.
• Understanding of import/export processes and logistics compliance is an advantage.
• Experience in business analysis and operational process improvement is preferred.
  
• Excellent stakeholder management and relationship-building skills.
• Strong analytical and problem-solving capabilities.
• Effective communication skills with the ability to influence stakeholders under pressure.
• Customer-focused mindset with a proactive approach to issue resolution.
• Strong organizational and resource management skills.
• Ability to manage competing priorities in a fast-paced, dynamic environment.
• Self-motivated, disciplined, and capable of working independently while collaborating across teams.
• Demonstrated ability to lead continuous improvement initiatives and drive operational excellence.
• Strong teamwork, coaching, and knowledge-sharing capabilities.
• Ability to identify risks early and implement preventive actions before issues escalated.
• Resilient, adaptable, and able to maintain performance during supply chain disruptions.

As the world’s specialist in mobile broadband, we’ll help you enable your end users to do more than ever before with the world’s most efficient mobile networks, the intelligence to maximize their value and the services to make it all work together.

From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology.

Our global experts invent the new capabilities you need in your networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work together seamlessly.

With an unswerving focus on quality, efficiency and reliability we help you meet your mobile customers’ demands for universal content and connectivity more efficiently and effectively.

Together, we deliver the innovations in mobile technology that enable people and businesses everywhere to do more than ever before.

As a mobile operator, you face challenges from many sides that put your mobile network and your business model under extreme pressure.

By transforming your mobile network and your business, you’ll turn your challenges into opportunities.

Working closely with you, we deliver the products and services that will help drive your success - today and tomorrow.

As the world’s specialist in mobile broadband, we’ll help you enable your end users to do more than ever before with the world’s most efficient mobile networks, the intelligence to maximize their value and the services to make it all work together.

From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology.

Our global experts invent the new capabilities you need in your networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work together seamlessly.

With an unswerving focus on quality, efficiency and reliability we help you meet your mobile customers’ demands for universal content and connectivity more efficiently and effectively.

Together, we deliver the innovations in mobile technology that enable people and businesses everywhere to do more than ever before.

As a mobile operator, you face challenges from many sides that put your mobile network and your business model under extreme pressure.

By transforming your mobile network and your business, you’ll turn your challenges into opportunities.

Working closely with you, we deliver the products and services that will help drive your success - today and tomorrow.