Delivery Assurance Manager

Nokia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Nokia is seeking an APAC Delivery Assurance professional for the APAC Regional Business Center. This role serves as the central point for delivery escalations, allocation management, and supply chain coordination across APAC and with Demand Planning to improve forecasting and inventory planning.

The successful candidate will monitor risks, coordinate with multiple stakeholders, and drive end-to-end supply chain improvements to enable reliable hardware delivery and revenue recognition across the

Qualifications

• Experience in supply chain, logistics, or delivery operations.
• Strong stakeholder management and problem-solving skills.
• Understanding of end-to-end delivery and forecasting impact.

Responsibilities

• Manage delivery escalations and allocation activities with BC and Global Supply Chain.
• Coordinate with DO, PM, PMO and stakeholders to ensure timely customer deliveries.
• Monitor and govern the CDO escalation process and drive improvements.
• Anticipate supply chain and logistics risks and develop mitigation plans.
• Lead end-to-end supply chain improvements and share best practices.
• Handle escalation cases with BG and CT, maintaining clear communication.
• Ensure order launching, delivery planning, logistics, invoicing, and execution are accurate.
• Track equipment availability and logistics through internal systems.
• Understand contracts, logistics requirements, and financial terms for delivery commitments.
• Track APAC forecasts, risks, opportunities, and delivery performance against targets.
• Provide escalation trend insights to improve demand planning and inventory.
• Identify constraints and coordinate with partners to improve timelines.

Skills

Supply Chain

Logistics

Delivery Operations

Project Management

Stakeholder Management

Process Improvement

Cross-functional Collaboration

ERP systems

Education

Bachelor's degree in Supply Chain/Logistics

Tools

ERP (BPP/P20)

Job description

Job Description

As part of the APAC Regional Business Center (RBC), the APAC Delivery Assurance professional serves as the central point for delivery escalations, allocation management, and supply chain coordination. The role proactively monitors supply risks, collaborates with internal stakeholders to resolve delivery constraints, and ensures execution aligns with business priorities.

Job Description

As part of the APAC Regional Business Center (RBC), the APAC Delivery Assurance professional serves as the central point for delivery escalations, allocation management, and supply chain coordination. The role proactively monitors supply risks, collaborates with internal stakeholders to resolve delivery constraints, and ensures execution aligns with business priorities. This position requires strong expertise in supply chain operations, logistics, stakeholder management, process improvement, and cross-functional collaboration. The successful candidate will anticipate delivery risks, support allocation decisions, improve end-to-end supply chain processes, and contribute to revenue achievement by ensuring reliable hardware delivery performance across APAC. The role also partners with Demand Planning by providing insights from escalation trends to improve forecasting accuracy, inventory balancing, and customer satisfaction.

How You Will Contribute And What You Will Learn

• Manage delivery escalations and allocation activities in partnership with Business Centres (BC) and Global Supply Chain.
• Coordinate with Delivery Operations (DO), Project Managers (PM), PMO, and other stakeholders to ensure timely customer deliveries.
• Monitor and govern the CDO escalation process, ensuring effective execution and continuous process improvement.
• Anticipate supply chain and logistics risks and proactively develop mitigation plans with local Delivery Operations teams.
• Drive end-to-end supply chain improvements by identifying best practices and implementing operational enhancements.
• Manage supply chain escalation cases from Business Groups (BG) and Customer Teams (CT), ensuring effective stakeholder communication throughout the resolution process.
• Ensure supply chain activities—including order launching, delivery planning, logistics coordination, invoicing, and execution—are completed accurately and efficiently.
• Monitor equipment availability and track logistics execution through internal systems to support successful customer deliveries and revenue recognition.
• Understand customer contracts, logistics requirements, and financial terms to ensure delivery commitments are met from order acceptance through billing.
• Track APAC sales forecasts, risks, opportunities, and delivery performance against Business Centre targets.
• Partner with Demand Planning by providing escalation trend analysis to improve demand forecasting and inventory planning.
• Identify logistics constraints and coordinate with internal and external supply chain partners to improve delivery timelines.Support governance activities, performance reporting, and regular operational review meetings across APAC.
• Build strong cross-functional relationships to resolve operational issues and enhance customer satisfaction.
• Lead or contribute to process documentation, operational standardization, and continuous improvement initiatives.

Key Skills And Experience

• Experience in Supply Chain, Logistics, Delivery Operations, Project Management, or a related field.
• Strong understanding of supply chain processes, logistics operations, and delivery management.
• Experience managing delivery escalations and coordinating across multiple stakeholders.
• Knowledge of demand planning concepts and their impact on delivery performance is an advantage.
• Familiarity with ERP systems (such as BPP/P20) is preferred.
• Understanding of import/export processes and logistics compliance is an advantage.
• Experience in business analysis and operational process improvement is preferred.

Skills & Competencies

• Excellent stakeholder management and relationship-building skills.
• Strong analytical and problem-solving capabilities.
• Effective communication skills with the ability to influence stakeholders under pressure.
• Customer-focused mindset with a proactive approach to issue resolution.
• Strong organizational and resource management skills.
• Ability to manage competing priorities in a fast-paced, dynamic environment.
• Self-motivated, disciplined, and capable of working independently while collaborating across teams.
• Demonstrated ability to lead continuous improvement initiatives and drive operational excellence.
• Strong teamwork, coaching, and knowledge-sharing capabilities.
• Ability to identify risks early and implement preventive actions before issues escalated.
• Resilient, adaptable, and able to maintain performance during supply chain disruptions.