FN TEC Engineer

Nokia Solutions and Networks Sdn Bhd; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Nokia Solutions and Networks Sdn Bhd is seeking an experienced Fixed Network Technical Expertise Center Engineer in Malaysia. You will deliver Level 3 technical support for FN BBN Access products, collaborating with regional TAC/CDO, product units, and Professional Services to ensure high customer satisfaction.

The role emphasises cross-functional teamwork, hands-on debugging, and developing robust knowledge bases.

Qualifications

• Bachelor’s degree (Master’s preferred) in Telecommunications, Computer Science, Information Technology, or a related field.
• 5 to 9 years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments (expert level at least one).
• Proficiency in Linux, networking protocols, and use of network testing/analysis tools (e.g., Spirent Test Center, iPerf, Wireshark).

Responsibilities

• Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution.
• Reproduce and isolate issues in lab environments for deeper analysis.
• Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
• Conduct root cause analysis and recommend corrective actions.
• Develop and maintain knowledge base content to enhance team efficiency and customer support.
• Participate in a global on-call rotation to support critical issues.

Skills

Troubleshooting

Networking

Documentation

Team collaboration

Education

Bachelor's degree (Master’s preferred) in Telecommunications, Computer Science, Information Technology, or related field

Tools

Spirent Test Center

iPerf

Wireshark

Linux

Job description

As an Fixed Network Technical Expertise Center Engineer, you will play a pivotal role in delivering Level 3 technical support for FN BBN Access products within a dynamic support environment. You will collaborate with cross-functional teams - including regional TAC/CDO, product units (PLM, TPM and R&D) and Professional Services- to ensure efficient and effective solution delivery and high customer satisfaction. This position offers the opportunity to work in an open, collaborative culture that values autonomy, innovation, and problem-solving in the fast-paced telecommunications industry.y.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates.Discover more about the recruitment process at Nokia.

• Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution.


• Reproduce and isolate issues in lab environments for deeper analysis.


• Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.


• Conduct root cause analysis and recommend corrective actions.


• Develop and maintain knowledge base content to enhance team efficiency and customer support.


• Participate in a global on-call rotation to support critical issues.


• Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.


• Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.

You have:

• Bachelor's degree (Master’s preferred) in Telecommunications, Computer Science, Information Technology, or a related field.


• 5 to 9 years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments (expert level at least one of them).


• Proficiency in Linux, networking protocols, and use of network testing/analysis tools (e.g., Spirent Test Center, iPerf, Wireshark).


• Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented.


• Ability to develop structured technical documentation and communicate effectively with technical teams.


• Experience working independently and in diverse, global teams.


• Good soft skills and perform well under pressure.

It would be nice if you also had:

• Scripting experience, particularly with Shell or Python.


• Understanding of Layer 2/Layer 3 networking, including IP/MPLS protocols.


• Cisco or Nokia IP certifications

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Telecommunications & Internet Service Providers 51-100 employees

As the world’s specialist in mobile broadband, we’ll help you enable your end users to do more than ever before with the world’s most efficient mobile networks, the intelligence to maximize their value and the services to make it all work together.

From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology.

Our global experts invent the new capabilities you need in your networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work together seamlessly.

With an unswerving focus on quality, efficiency and reliability we help you meet your mobile customers’ demands for universal content and connectivity more efficiently and effectively.

Together, we deliver the innovations in mobile technology that enable people and businesses everywhere to do more than ever before.

As a mobile operator, you face challenges from many sides that put your mobile network and your business model under extreme pressure.

By transforming your mobile network and your business, you’ll turn your challenges into opportunities.

Working closely with you, we deliver the products and services that will help drive your success - today and tomorrow.

As the world’s specialist in mobile broadband, we’ll help you enable your end users to do more than ever before with the world’s most efficient mobile networks, the intelligence to maximize their value and the services to make it all work together.

From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology.

Our global experts invent the new capabilities you need in your networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work together seamlessly.

With an unswerving focus on quality, efficiency and reliability we help you meet your mobile customers’s demands for universal content and connectivity more efficiently and effectively.

Together, we deliver the innovations in mobile technology that enable people and businesses everywhere to do more than ever before.

As a mobile operator, you face challenges from many sides that put your mobile network and your business model under extreme pressure.

By transforming your mobile network and your business, you’ll turn your challenges into opportunities.

Working closely with you, we deliver the products and services that will help drive your success - today and tomorrow.