Debt Recovery Officer

Radius; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

14 days annual leave

Medical card

Excellent training and coaching

Opportunities for ongoing development

Friendly culture

Job summary

Radius in Kuala Lumpur is seeking a Debt Recovery Officer to manage overdue accounts and recover outstanding payments. The role requires effective communication and negotiation skills to coordinate with customers and internal teams.

The ideal candidate will hold a Bachelor's degree in Finance or a related field and possess knowledge of debt collection processes. The company offers a commitment to inclusivity and ongoing professional development.

Qualifications

• Bachelor's degree in a relevant field is required.
• Experience in debt collection is preferred.
• Knowledge of legal recovery processes is advantageous.
• Fluency in English and Bahasa Malaysia is necessary.

Responsibilities

• Contact customers about overdue accounts.
• Negotiate repayment plans and schedules.
• Prepare documentation for legal actions.
• Monitor delinquent accounts for timely resolution.

Skills

Communication skills

Negotiation skills

Interpersonal skills

Time management

Computer literacy

Education

Bachelor’s degree in Finance, Accounting, Business Administration

Tools

Microsoft Office

Collection systems

Job description

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

Job Description

We are seeking a proactive and detail-oriented Debt Recovery Officer to join our growing team. The Debt Recovery Officer is responsible for managing overdue customer accounts and recovering outstanding payments through effective communication, negotiation, and follow‑up activities. The role involves coordinating with customers, legal representatives, and internal departments to ensure timely collections while maintaining professionalism and compliance with company policies and relevant regulations.

Key Responsibilities

• Contact customers via phone calls, email, WhatsApp, and written notices regarding overdue accounts.
• Follow up consistently on outstanding debts to ensure timely payment collection.
• Negotiate repayment plans, settlement arrangements, and payment schedules with customers.
• Prepare and compile required documentation for legal action and submit summon‑related cases to appointed lawyers.
• Update and maintain accurate customer records, payment history, and collection activities in the system.
• Monitor delinquent accounts and elevate high‑risk or unresolved cases when necessary.
• Prepare weekly collection reports and account status updates for management review.
• Handle customer inquiries, disputes, and complaints professionally and efficiently.
• Ensure all collection activities are conducted in compliance with company policies and applicable legal regulations.
• Collaborate with internal departments to resolve billing discrepancies and account‑related issues.
• Achieve assigned collection targets and support overall recovery performance objectives.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Previous experience in debt collection, credit recovery, or related field is an added advantage.
• Knowledge of legal recovery processes and summon documentation is preferred.
• Strong communication, negotiation, and interpersonal skills.
• Ability to handle difficult conversations professionally and tactfully.
• Basic computer literacy, including Microsoft Office and collection systems.
• Self‑motivated, goal‑oriented, and able to work independently.
• Good time management and organizational skills.
• Fluency in English and Bahasa Malaysia; proficiency in additional languages is an advantage.

Benefits

• 14 days annual leave, plus public holidays.
• Medical card.
• Excellent training and coaching.
• Opportunities for ongoing development and progression.
• A friendly culture that mirrors our proposition to our customers.
• A fast‑growing organisation that defines itself as being agile and innovative.
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.