Datacenter IT Operations Manager

Microsoft; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking an experienced operations manager for IT infrastructure. The ideal candidate will have at least 8 years of management experience and a degree in IT infrastructure or a related field. Responsibilities include writing assessments, quality control, and ensuring compliance. This role requires strong problem-solving skills and the ability to manage multiple tasks simultaneously.

Qualifications

• Minimum 8 years of experience managing people.
• At least 3 years of experience managing physical IT operations.
• Willingness to work flexible hours.

Responsibilities

• Write and review Rik assessments for PM work.
• Conduct root cause analysis and evaluate MOPs/SOPs/EOPs.
• Proactively prevent, contain, and recover issues.

Skills

Root cause analysis

Quality control

Resource planning

Problem-solving

Verbal communication

Written communication

Education

Degree in IT infrastructure or related field

College degree in Electrical/Mechanical Engineering or Computer Science

Job description

Responsibilities

• Able to write and review Rik assessments for PM work.
• Proficient in conducting root cause analysis and evaluating Method of Procedures (MOPs), Standard Operating Procedures (SOPs), and Emergency Operating Procedures (EOPs) for IT, logistics, and non-CE for own and lease sites.
• Experienced in team quality control.
• Skilled at resource planning and optimization.
• Proactively prevent, contain, and recover issues.
• Provide incident support as required.
• Adhere to local compliance codes.
• Proactively follow up and report on key performance indicators.
• Demonstrate knowledge of the technology industry and network design.
• Collaborate across functions to support the company mission.

Qualifications

• Degree in IT infrastructure or related field.
• Minimum 8 years of experience managing people.
• At least three years of experience managing physical operations in an IT and/or Critical Environment infrastructure.
• Willingness to work flexible hours, including non-business hours, as required by the business rhythm.
• Ability to meet security screening requirements, including Microsoft Cloud Background Check, upon hire/transfer and every two years.

Preferred Qualifications:

• Enterprise-level experience managing large-scale and complex projects/programs.
• Knowledge of audit and compliance requirements in a large global enterprise.
• Strong problem-solving, analytical, data analysis, and attention to detail skills.
• Excellent verbal and written communication and organization skills.
• Ability to multi-task and manage many tasks simultaneously.
• College or university degree in Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other protected characteristics. Reasonable accommodations are available for applicants with disabilities upon request.