Data Operations Team Lead: KPI-Driven & Process Improvement

NielsenIQ; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is a global leader in consumer intelligence seeking a data processing and operations leader in Malaysia. You will guide a team responsible for data processing and operational activities, ensuring accurate, high-quality, and timely delivery of work.

You will monitor KPIs, productivity, quality, and team performance to achieve targets, set clear expectations, and provide regular coaching and feedback. This role focuses on continuous improvement and collaboration with cross-functional teams.

Qualifications

• Bachelor's Degree in Statistics, Mathematics, Data Analytics, or a related field.
• Experience in people management, team leadership, or supervisory responsibilities.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Good written and verbal communication skills in English and Chinese.
• Strong people and process management capabilities.
• Ability to manage, engage, and influence cross-functional teams.
• Good delegation, coaching, and performance management skills.
• Strong stakeholder management and relationship-building skills.
• Client-focused and solution-oriented mindset.
• Good presentation and communication skills.
• Experience in process improvement and change management is an advantage.
• Strong time management and prioritization skills.
• Ability to work effectively in a team-oriented environment.
• Strong understanding of end-to-end operational processes.

Responsibilities

• Lead and manage a team responsible for data processing and operational activities.
• Ensure accurate, high-quality, and timely delivery of work.
• Monitor KPIs, productivity, quality, and team performance to achieve operational targets.
• Set clear performance expectations and provide regular coaching and constructive feedback.
• Identify process gaps and implement continuous improvement initiatives.
• Troubleshoot and resolve day-to-day operational and technical issues.
• Manage workload, resources, and priorities to meet business requirements.
• Collaborate with stakeholders, project managers, and cross-functional teams.
• Support team members' training, development, and career growth.
• Drive effective change management and support new processes or initiatives.
• Promote a collaborative, inclusive, and high-performing team culture.
• Ensure the team follows established policies, procedures, and service requirements.

Skills

People leadership

Stakeholder management

Cross-functional collaboration

Coaching & feedback

Process management

Analytical thinking

Attention to detail

Communication skills

Presentation skills

Time management

Problem solving

Team development

Education

Bachelor's Degree in Statistics, Mathematics, Data Analytics, or a related field

Job description

NIQ is a global leader in consumer intelligence seeking a data processing and operations leader in Malaysia. You will guide a team responsible for data processing and operational activities, ensuring accurate, high-quality, and timely delivery of work.

You will monitor KPIs, productivity, quality, and team performance to achieve targets, set clear expectations, and provide regular coaching and feedback. This role focuses on continuous improvement and collaboration with cross-functional teams.