Data Centre Manager/Asst Data Centre Manager

Neuron Solutions Sdn. Bhd.; Johor Bahru; On-site; MYR 140,000 - 200,000; Full time

Job summary

Neuron Solutions Sdn. Bhd. is seeking an experienced Data Centre Operations Manager to take overall responsibility for day-to-day data centre performance.

You will ensure high availability, reliability, security, and continuity of services while overseeing incident management, root cause analysis, and emergency response planning. The role requires 5–10 years in data centre operations, strong leadership, and proven vendor and stakeholder management, with a focus on capacity planning and

Qualifications

• Bachelor's degree in Electrical/Mechanical Engineering, Facilities Management, or related discipline.
• 5–10 years of experience in Data Centre Operations or similar.
• Proven experience managing a data centre or mission-critical facility with high availability.
• Strong understanding of electrical and mechanical systems, UPS, generators, cooling, fire protection, DCIM, and BMS.
• Experience in people management, vendor management, and stakeholder engagement.
• Strong leadership, decision-making, problem-solving, communication, and organisational skills.
• Able to communicate with both technical and non-technical stakeholders.

Responsibilities

• Take overall responsibility for the day-to-day operations and performance of the data centre.
• Ensure high availability, reliability, security, and continuity of data centre services.
• Oversee incident management, service recovery, and root cause analysis for major operational issues.
• Establish and maintain operational procedures, escalation processes, and emergency response plans.
• Monitor data centre performance and operational KPIs, and drive timely corrective actions.
• Oversee the availability and performance of data centre infrastructure (power, cooling, UPS, generators, fire protection, monitoring).
• Lead, manage, develop, and align the data centre operations team, including manpower planning and performance reviews.
• Manage vendors, contractors, and service providers to ensure SLA compliance and service quality.
• Coordinate with IT, Network, Security, Facilities and stakeholders to support operations and projects.
• Ensure third-party personnel comply with site access, safety, and operational requirements.

Skills

Data centre operations

People management

Vendor management

Stakeholder management

Capacity planning

Incident management

Business continuity

Disaster recovery

Leadership

Decision making

Education

Bachelor's Degree in Electrical Engineering or Mechanical Engineering or Facilities Management

Job description

Take overall responsibility for the day-to-day operations and performance of the data centre.

Ensure high availability, reliability, security, and continuity of data centre services.

Oversee incident management, service recovery, and root cause analysis for major operational issues.

Establish and maintain operational procedures, escalation processes, and emergency response plans.

Monitor data centre performance and operational KPIs, and drive timely corrective actions.

Infrastructure & Capacity Management

Oversee the availability and performance of critical data centre infrastructure, including power, cooling, UPS, generators, fire protection, and monitoring systems.

Ensure preventive and corrective maintenance activities are properly planned and executed with minimal impact to operations.

Oversee the lifecycle of data centre assets, including installation, upgrades, relocation, and decommissioning.

Monitor capacity across power, cooling, space, and rack utilisation to support business growth and future expansion.

Identify infrastructure risks and ensure appropriate mitigation plans are in place.

People & Team Management

Lead, manage, and develop the data centre operations team to achieve service and operational objectives.

Plan manpower requirements, shift coverage, resource allocation, and succession planning.

Set team objectives and performance expectations and conduct regular performance reviews.

Ensure staff are adequately trained on operational procedures, safety requirements, and emergency response.

Build a culture of accountability, safety, operational discipline, and continuous improvement.

Manage key vendors, contractors, and service providers to ensure performance, service quality, and SLA compliance.

Lead vendor performance reviews, contract-related operational matters, and service escalations.

Work closely with IT, Network, Security, Facilities, and other business stakeholders to support operational and project requirements.

Ensure all third-party personnel comply with site access, security, safety, and operational requirements.

Provide regular updates to management on operational performance, risks, incidents, and improvement initiatives.

Governance, Risk & Continuous Improvement

Ensure data centre operations comply with company policies, regulatory requirements, ISO standards, and relevant industry best practices.

Lead operational audits, risk assessments, business continuity, and disaster recovery activities.

Ensure BCP and DR plans are regularly reviewed, tested, and updated.

Review operational processes and identify opportunities to improve reliability, efficiency, service quality, and cost effectiveness.

Prepare and report key operational metrics, risks, incidents, and improvement plans to management.

Requirements

Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or a related discipline.

5-10 years of experience in Data Centre Operations, Critical Facilities, Infrastructure Management, or a similar environment.

Proven experience managing a data centre or other mission-critical facility with high availability requirements.

Strong understanding of data centre infrastructure, including electrical and mechanical systems, UPS, generators, cooling systems, fire protection, DCIM, and BMS.

Experience in managing data centre operations, maintenance, capacity planning, incident management, risk management, and business continuity.

Proven experience in people management, including leading technical teams and managing manpower and performance.

Strong experience in vendor and stakeholder management, including managing contractors and service providers.

Strong leadership, decision-making, problem-solving, communication, and organisational skills.

Ability to communicate effectively with both technical and non-technical stakeholders.