Data Centre Manager

Neuron Solutions Sdn. Bhd.; Johor Bahru; On-site; MYR 180,000 - 240,000; Full time

Job summary

Neuron Solutions Sdn. Bhd. in Johor Bahru seeks an experienced Data Centre Operations Lead to oversee daily operations of the data centre, ensuring high availability, reliability, and security of services.

The role requires managing incidents, conducting root cause analyses, and maintaining robust governance and recovery plans. Ideal candidates will bring 5–10 years of data centre experience, strong leadership, and a deep understanding of DCIM, BMS, and power/cooling infrastructure.

Qualifications

• Bachelor’s degree in Electrical/Mechanical Engineering or related, required.
• 5–10 years in data centre operations or critical facilities.
• Proven data centre/mission‑critical facility management experience.
• Strong knowledge of electrical, mechanical, UPS, cooling, fire protection, DCIM, and BMS.

Responsibilities

• Take overall responsibility for day‑to‑day data centre operations and performance.
• Ensure high availability, reliability, security, and continuity of services.
• Oversee incident management, service recovery, and root cause analysis for major issues.
• Establish and maintain operational procedures, escalation processes, and emergency response plans.
• Monitor performance KPIs and drive timely corrective actions.
• Lead vendor and stakeholder engagement to ensure SLA compliance.
• Provide regular updates to management on risks, incidents, and improvements.

Skills

Data centre operations

People management

Vendor management

Incident management

Risk assessment

Leadership

Education

Bachelor’s Degree in Electrical/Mechanical Engineering

Tools

DCIM

BMS

UPS & power systems

Job description

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Neuron Solutions Sdn. Bhd. - Johor Bahru, Johor

• Take overall responsibility for the day-to-day operations and performance of the data centre.
• Ensure high availability, reliability, security, and continuity of data centre services.
• Oversee incident management, service recovery, and root cause analysis for major operational issues.
• Establish and maintain operational procedures, escalation processes, and emergency response plans.
• Monitor data centre performance and operational KPIs, and drive timely corrective actions.

Infrastructure & Capacity Management

• Oversee the availability and performance of critical data centre infrastructure, including power, cooling, UPS, generators, fire protection, and monitoring systems.
• Ensure preventive and corrective maintenance activities are properly planned and executed with minimal impact to operations.
• Oversee the lifecycle of data centre assets, including installation, upgrades, relocation, and decommissioning.
• Monitor capacity across power, cooling, space, and rack utilisation to support business growth and future expansion.
• Identify infrastructure risks and ensure appropriate mitigation plans are in place.

People & Team Management

• Lead, manage, and develop the data centre operations team to achieve service and operational objectives.
• Plan manpower requirements, shift coverage, resource allocation, and succession planning.
• Set team objectives and performance expectations and conduct regular performance reviews.
• Ensure staff are adequately trained on operational procedures, safety requirements, and emergency response.
• Build a culture of accountability, safety, operational discipline, and continuous improvement.
• Manage key vendors, contractors, and service providers to ensure performance, service quality, and SLA compliance.
• Lead vendor performance reviews, contract-related operational matters, and service escalations.
• Work closely with IT, Network, Security, Facilities, and other business stakeholders to support operational and project requirements.
• Ensure all third-party personnel comply with site access, security, safety, and operational requirements.
• Provide regular updates to management on operational performance, risks, incidents, and improvement initiatives.

Governance, Risk & Continuous Improvement

• Ensure data centre operations comply with company policies, regulatory requirements, ISO standards, and relevant industry best practices.
• Lead operational audits, risk assessments, business continuity, and disaster recovery activities.
• Ensure BCP and DR plans are regularly reviewed, tested, and updated.
• Review operational processes and identify opportunities to improve reliability, efficiency, service quality, and cost effectiveness.
• Prepare and report key operational metrics, risks, incidents, and improvement plans to management.

Requirements

• Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or a related discipline.
• 5-10 years of experience in Data Centre Operations, Critical Facilities, Infrastructure Management, or a similar environment.
• Proven experience managing a data centre or other mission-critical facility with high availability requirements.
• Strong understanding of data centre infrastructure, including electrical and mechanical systems, UPS, generators, cooling systems, fire protection, DCIM, and BMS.
• Experience in managing data centre operations, maintenance, capacity planning, incident management, risk management, and business continuity.
• Proven experience in people management, including leading technical teams and managing manpower and performance.
• Strong experience in vendor and stakeholder management, including managing contractors and service providers.
• Strong leadership, decision-making, problem-solving, communication, and organisational skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.