Data Center Remote Hands Engineer

JLL; Johor; On-site; MYR 39,000 - 61,000; Full time

Job summary

JLL in Malaysia is seeking a Data Center Support specialist to monitor tickets from the portal or email and respond within SLA, while providing phone and email support to clients. You will perform power verification, hardware fixes, rack installation, cabling, CCTV maintenance, inventory updates, and collaborate with vendors.

The role requires a Diploma/Degree in IT and at least 1 year of data center experience, with strong English, analytical thinking, a positive attitude, and a willingness to

Qualifications

• Diploma/degree in IT field with 3 years' experience.
• At least 1 year in a Data Center or NOC environment.
• Strong verbal and written English communication.
• Analytical and customer-facing skills.
• Positive attitude and willingness to learn.
• Physically fit and able to work 12-hour rotating shifts.

Responsibilities

• Monitor incoming tickets from portal or email and respond per SLA.
• Provide support to clients/users by phone or email.
• Perform power verification and break-fix (e.g., replace HDD, RAM).
• Install new racks and mount equipment onto racks.
• Perform cable patching and site surveys.
• Plan and execute cabling, cross connects testing and labeling.
• Monitor CCTV and manage tape rotation.
• Update and track inventory and reports.
• Collaborate with vendors to resolve issues or install equipment.
• Liaise with customers for activity updates.
• Escalate issues and coordinate with experts.
• Assist project team on projects when needed.
• Coordinate dissemination of information and handover of duties.
• Perform basic network troubleshooting.
• Receive/Send equipment for customers.
• Prepare monthly reports for customers and internal use.

Skills

Customer interaction

Analytical

Strong communication

Data center operations

Shift work

Willingness to learn

Education

Diploma/Degree in IT field

3 years working experience

Job description

JLL in Malaysia is seeking a Data Center Support specialist to monitor tickets from the portal or email and respond within SLA, while providing phone and email support to clients. You will perform power verification, hardware fixes, rack installation, cabling, CCTV maintenance, inventory updates, and collaborate with vendors.

The role requires a Diploma/Degree in IT and at least 1 year of data center experience, with strong English, analytical thinking, a positive attitude, and a willingness to