Data Center Operations Lead: Uptime, Safety & Growth

Digital Realty; Sepang; On-site; MYR 90,000 - 150,000; Full time

Job summary

Digital Realty is seeking a Manager Data Center to lead a multi-site operations team, ensuring high availability of data center infrastructure and assets. You will oversee maintenance, capacity planning, and safety programs while driving improvements across SLAs and KPIs.

You will mentor the site team, manage budgets, and coordinate with cross-functional units to deliver reliable service and sustainable data center operations globally.

Qualifications

• Bachelor's degree (or equivalent) in a relevant technical field.
• 3-5+ years of experience managing teams in mission-critical environments.
• Strong knowledge of maintenance planning, scheduling, and reporting.
• Experience in data center, telecom, or critical infrastructure operations.
• Understanding of capacity management (power, cooling, space).
• Familiarity with ITIL, ServiceNow, or similar service management frameworks (preferred).
• Proficiency in English (written and verbal).
• Strong leadership and people management capabilities.
• Proven ability to deliver on time, within budget, and to quality standards.
• Excellent problem-solving and decision-making skills.
• Proactive and adaptable mindset with change management.
• Strong prioritization and ability to work under pressure.
• Effective communication and stakeholder management.
• Customer-focused mindset to improve service delivery.
• Collaborative approach with cross-functional teams.

Responsibilities

• Lead end-to-end site operations, ensuring high availability, reliability, and performance of data center infrastructure and assets.
• Drive adherence to health and safety policies and foster a strong safety culture with continuous improvement.
• Manage SLA/KPI performance, proactively addressing risks and ensuring customer expectations are met.
• Oversee maintenance operations (preventive, corrective, and reactive), ensuring timely and high-quality service delivery.
• Manage site capacity (power, space, cooling) and support feasibility reviews and expansion planning.
• Lead incident, problem, and escalation management to minimize downtime and prevent recurrence.
• Oversee vendor and subcontractor performance, installation acceptance, and audit readiness.
• Maintain accurate documentation (e.g., SOPs, EOPs, MOPs, SLDs, BCPs) and site risk registers.
• Drive energy efficiency and sustainability initiatives in collaboration with cross-functional teams.
• Lead, coach, and develop the site team, including workforce planning, performance management, and engagement.

Skills

Leadership

Team management

Critical infrastructure

English proficiency

Problem solving

Communication

Education

Bachelor's degree

Tools

ITIL

ServiceNow

Job description

Digital Realty is seeking a Manager Data Center to lead a multi-site operations team, ensuring high availability of data center infrastructure and assets. You will oversee maintenance, capacity planning, and safety programs while driving improvements across SLAs and KPIs.

You will mentor the site team, manage budgets, and coordinate with cross-functional units to deliver reliable service and sustainable data center operations globally.