Data Center Operations & Facilities Lead

Xcellink Sdn Bhd; Johor Bahru; On-site; MYR 120,000 - 190,000; Full time

Job summary

The Data Center Facilities Management & Operations Manager is responsible for ensuring 100% uptime, high reliability, and operational efficiency of all critical electrical, mechanical, and structural systems within a high-density, multi-tenant Co-location / Hyperscale environment.

This role combines hands-on technical leadership, day-to-day facility management, and rigorous compliance culture, including developing SOPs, MOPs, and EOPs to safeguard environments and uphold customer SLAs.

Responsibilities

• Author, review, and formally approve high detail Methods of Procedure (MOPs) for maintenance and state changes in critical electrical and mechanical systems.
• Establish and audit Standard Operating Procedures (SOPs) for routine site inspections, facility rounds, and performance logging.
• Design, implement, and drill Emergency Operating Procedures (EOPs) for calculated responses to failures, blackouts, or critical alarms.
• Lead Root Cause Analysis (RCA) investigations after incidents and update MOPs/EOPs to prevent recurrence.
• Oversee operation and maintenance of UPS systems, generators, switchgear, PDU/RPPs, chillers, CRAH/CRAC, and BMS/EPMS monitoring.
• Manage Preventative Maintenance (PM) schedules with vendors and technicians to avoid payload impact.
• Lead capacity planning (power, space, cooling) and drive energy efficiency initiatives (PUE).
• Oversee site deployment, space allocation, and cross-functional capacity scaling.
• Maintain compliance with ISO 27001, ISO 9001, and SOC 2 Type II, and ensure physical controls meet Uptime Institute Tier III/IV standards.

Job description

The Data Center Facilities Management & Operations Manager is responsible for ensuring 100% uptime, high reliability, and operational efficiency of all critical electrical, mechanical, and structural systems within a high-density, multi-tenant Co-location / Hyperscale environment.

This role combines hands-on technical leadership, day-to-day facility management, and rigorous compliance culture, including developing SOPs, MOPs, and EOPs to safeguard environments and uphold customer SLAs.