Manager Data Center Operations

Digital Realty; Cyberjaya; On-site; MYR 180,000 - 260,000; Full time

Job summary

Digital Realty's Manager Data Center (MDC) leads a team across a group of sites to ensure optimal operational performance and infrastructure reliability. The MDC drives continuous improvement while aligning with the four pillars: Service Excellence, Infrastructure Excellence, Sustainability, and Governance, Risk & Compliance.

You’ll oversee maintenance, asset and capacity management, monitor SLAs and KPIs, and coordinate safety, compliance, and customer service delivery across sites.

Qualifications

• Bachelor’s degree in a relevant technical field required.
• 3–5+ years leading teams in mission-critical environments.
• Strong knowledge of maintenance, planning, scheduling, and reporting.

Responsibilities

• Lead end-to-end site operations, ensuring high availability, reliability, and performance of all data center infrastructure and assets
• Drive adherence to health & safety policies and foster a strong safety culture with continuous improvement
• Manage SLA/KPI performance, proactively addressing risks and ensuring customer expectations are consistently met
• Oversee maintenance operations (preventive, corrective, and reactive), ensuring timely and high-quality service delivery
• Manage site capacity (power, space, cooling) and support feasibility reviews and expansion planning
• Lead incident, problem, and escalation management to minimize downtime and prevent recurrence
• Oversee vendor and subcontractor performance, installation acceptance, and audit readiness
• Maintain accurate documentation (e.g., SOPs, EOPs, MOPs, SLDs, BCPs) and site risk registers
• Drive energy efficiency and sustainability initiatives in collaboration with cross-functional teams
• Lead, coach, and develop the site team, including workforce planning, performance management, and engagement

Skills

Team leadership

Data center operations

Maintenance planning

Capacity management

ITIL/ServiceNow familiarity

English communication

Education

Bachelor’s degree in a relevant technical field

Tools

ServiceNow

ITIL

Job description

Your role

The Manager Data Center (MDC) is responsible for leading a team and managing a group of sites to ensure optimal operational performance and infrastructure reliability. The role is executed along the four pillars of the Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability, and Governance, Risk & Compliance. The MDC is accountable for all site-level activities including maintenance, repairs, upgrades, expansions, and customer service delivery. This includes full responsibility for asset and capacity management, aligned to company standards and compliance requirements. As the single point of contact for all site-related matters, the MDC provides direction and operational oversight, monitors all SLAs and KPIs, and drives continuous improvement initiatives.

Job Description

Your role

The Manager Data Center (MDC) is responsible for leading a team and managing a group of sites to ensure optimal operational performance and infrastructure reliability. The role is executed along the four pillars of the Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability, and Governance, Risk & Compliance. The MDC is accountable for all site-level activities including maintenance, repairs, upgrades, expansions, and customer service delivery. This includes full responsibility for asset and capacity management, aligned to company standards and compliance requirements. As the single point of contact for all site-related matters, the MDC provides direction and operational oversight, monitors all SLAs and KPIs, and drives continuous improvement initiatives.

What You’ll Do

• Lead end-to-end site operations, ensuring high availability, reliability, and performance of all data center infrastructure and assets
• Drive adherence to health & safety policies and foster a strong safety culture with continuous improvement
• Manage SLA/KPI performance, proactively addressing risks and ensuring customer expectations are consistently met
• Oversee maintenance operations (preventive, corrective, and reactive), ensuring timely and high-quality service delivery
• Manage site capacity (power, space, cooling) and support feasibility reviews and expansion planning
• Lead incident, problem, and escalation management to minimize downtime and prevent recurrence
• Oversee vendor and subcontractor performance, installation acceptance, and audit readiness
• Maintain accurate documentation (e.g., SOPs, EOPs, MOPs, SLDs, BCPs) and site risk registers
• Drive energy efficiency and sustainability initiatives in collaboration with cross-functional teams
• Lead, coach, and develop the site team, including workforce planning, performance management, and engagement

What You’ll Need

• Bachelor’s degree (or equivalent) in a relevant technical field
• 3–5+ years of experience managing teams in mission-critical environments (data center, telecom, or industrial power)
• Strong knowledge of maintenance management systems, planning, scheduling, and reporting
• Experience in data center, telecommunications, or critical infrastructure operations
• Understanding of capacity management (power, cooling, space) and asset lifecycle planning
• Familiarity with ITIL, ServiceNow, or similar service management frameworks (preferred)
• Proficiency in English (written and verbal)
• Strong leadership and people management capabilities, including coaching and performance management
• Proven ability to execute and deliver results on time, within budget, and to quality standards
• Excellent problem-solving and decision-making skills in complex operational environments
• Proactive and adaptable mindset with the ability to manage change effectively
• Strong prioritization skills and ability to perform under pressure
• Effective communication and stakeholder management skills
• Customer-focused mindset with a drive to improve service delivery
• Collaborative approach with cross-functional teams and business units

A Bit About Us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter .

A Bit About Our Team

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What We Can Offer You

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.