Data Center Operations Lead — Reliability & Growth

Digital Realty; Cyberjaya; On-site; MYR 180,000 - 260,000; Full time

Job summary

Digital Realty's Manager Data Center (MDC) leads a team across a group of sites to ensure optimal operational performance and infrastructure reliability. The MDC drives continuous improvement while aligning with the four pillars: Service Excellence, Infrastructure Excellence, Sustainability, and Governance, Risk & Compliance.

You’ll oversee maintenance, asset and capacity management, monitor SLAs and KPIs, and coordinate safety, compliance, and customer service delivery across sites.

Qualifications

• Bachelor’s degree in a relevant technical field required.
• 3–5+ years leading teams in mission-critical environments.
• Strong knowledge of maintenance, planning, scheduling, and reporting.

Responsibilities

• Lead end-to-end site operations, ensuring high availability, reliability, and performance of all data center infrastructure and assets
• Drive adherence to health & safety policies and foster a strong safety culture with continuous improvement
• Manage SLA/KPI performance, proactively addressing risks and ensuring customer expectations are consistently met
• Oversee maintenance operations (preventive, corrective, and reactive), ensuring timely and high-quality service delivery
• Manage site capacity (power, space, cooling) and support feasibility reviews and expansion planning
• Lead incident, problem, and escalation management to minimize downtime and prevent recurrence
• Oversee vendor and subcontractor performance, installation acceptance, and audit readiness
• Maintain accurate documentation (e.g., SOPs, EOPs, MOPs, SLDs, BCPs) and site risk registers
• Drive energy efficiency and sustainability initiatives in collaboration with cross-functional teams
• Lead, coach, and develop the site team, including workforce planning, performance management, and engagement

Skills

Team leadership

Data center operations

Maintenance planning

Capacity management

ITIL/ServiceNow familiarity

English communication

Education

Bachelor’s degree in a relevant technical field

Tools

ServiceNow

ITIL

Job description

Digital Realty's Manager Data Center (MDC) leads a team across a group of sites to ensure optimal operational performance and infrastructure reliability. The MDC drives continuous improvement while aligning with the four pillars: Service Excellence, Infrastructure Excellence, Sustainability, and Governance, Risk & Compliance.

You’ll oversee maintenance, asset and capacity management, monitor SLAs and KPIs, and coordinate safety, compliance, and customer service delivery across sites.