Data Center Operations Lead

DayOne Data Center; Johor Bahru; On-site; MYR 180,000 - 240,000; Full time

Job summary

DayOne Data Center is seeking a Smart Hands Manager to own remote hands and network connectivity operations across the campus. You will lead a team of technicians, set the operational standard, and ensure service delivery meets the expectations of some of the world's largest technology companies.

Reporting to the Campus Director, you will manage incidents, migrations, cabling, and SLAs, while developing SOPs, documentation, and audits.

Qualifications

• Degree or diploma in Engineering, IT, or a related technical field.
• Substantial experience in data center Smart Hands, IT field services, or technical operations.
• Strong working knowledge of structured cabling, basic network and hardware troubleshooting.
• Familiarity with ITIL processes: Incident, Change, and Request management.
• Willingness to work after hours during critical events when required.

Responsibilities

• Lead, schedule, and develop Smart Hands technicians, building a team capable of handling the full range of customer and operational requests to a consistently high standard.
• Coach and mentor technicians on the job, conduct regular performance reviews, and drive capability development across the team.
• Plan and balance workload to ensure consistent service delivery without gaps in coverage.
• Oversee all Smart Hands task execution: installations, migrations, patching, power cycling, hardware swaps, visual inspections, and structured cabling.
• Coordinate with Facilities, Security, Network, and Customer Operations teams during incidents, change activities, and maintenance events.

Skills

Customer-facing confidence

Detail-oriented

Composed under pressure

Education

Degree or diploma in Engineering or IT

ITIL Foundation certification

Job description

DayOne Data Center is seeking a Smart Hands Manager to own remote hands and network connectivity operations across the campus. You will lead a team of technicians, set the operational standard, and ensure service delivery meets the expectations of some of the world's largest technology companies.

Reporting to the Campus Director, you will manage incidents, migrations, cabling, and SLAs, while developing SOPs, documentation, and audits.