Lead Data Center Smart Hands & Operations Manager

DayOne; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Training hours

Career development

Job summary

DayOne Data Centers in Johor Bahru seeks a Smart Hands Manager to lead remote hands and network connectivity operations across the campus. You will manage technicians, set standards, and ensure service delivery meets customers' expectations.

The role sits at the intersection of technical execution and customer relationship, reporting to the Campus Director, with responsibilities spanning installations, migrations, cabling, incident response, and SLA governance.

Qualifications

• Degree or diploma in Engineering, IT, or related field.
• Experience in data center Smart Hands or IT field services; proven team management.
• Knowledge of structured cabling standards and hardware troubleshooting.
• Familiarity with ITIL processes: Incident, Change, and Request management.
• Willingness to work after hours during critical events.

Responsibilities

• Lead and develop Smart Hands Technicians to meet high standards.
• Oversee all task executions and SLA compliance.
• Develop SOPs, work instructions, and QA checklists.
• Represent DayOne with customers during reviews and audits.

Skills

Structured cabling

Network troubleshooting

Rack & stack planning

ITIL familiarity

Team leadership

Customer communication

After-hours work

Education

Engineering/IT degree

Job description

DayOne Data Centers in Johor Bahru seeks a Smart Hands Manager to lead remote hands and network connectivity operations across the campus. You will manage technicians, set standards, and ensure service delivery meets customers' expectations.

The role sits at the intersection of technical execution and customer relationship, reporting to the Campus Director, with responsibilities spanning installations, migrations, cabling, incident response, and SLA governance.