Data Center Operations Lead - Smart Hands

DayOne Data Centers Ltd.; Johor; On-site; MYR 60,000 - 80,000; Full time

Benefits offered by this job

25+ training hours/year

Equal opportunity employer

LEED-certified campuses

Job summary

DayOne Data Centers in Johor is seeking a Smart Hands Manager to lead the remote hands and network connectivity operations across the campus. You will manage a team of technicians, ensure timely ticket resolution, and uphold high service standards for our hyperscale clients.

This role blends technical execution with customer relationship management. You will develop SOPs, coordinate with Facilities, Security, and Network teams, and report on service performance to the Campus Director.

Qualifications

• Technical degree in Engineering or IT required.
• Substantial data center Smart Hands / IT field services experience.
• Experience managing a technical team.
• Knowledge of structured cabling, basic network and hardware troubleshooting.
• Familiarity with ITIL processes and ticketing/asset systems.
• Willingness to work after hours during critical events.

Responsibilities

• Lead and develop Smart Hands technicians to deliver high-quality service.
• Oversee installations, migrations, patching, and cable management.
• Maintain SOPs, work instructions, and QA checklists.
• Represent DayOne with customers during reviews and site tours.

Skills

Team Leadership

SLA Management

Customer facing

Incident handling

Documentation

Safety compliance

Capacity planning

Education

Engineering/IT degree or diploma

Tools

Ticketing system

Asset management

ITIL tools

Job description

DayOne Data Centers in Johor is seeking a Smart Hands Manager to lead the remote hands and network connectivity operations across the campus. You will manage a team of technicians, ensure timely ticket resolution, and uphold high service standards for our hyperscale clients.

This role blends technical execution with customer relationship management. You will develop SOPs, coordinate with Facilities, Security, and Network teams, and report on service performance to the Campus Director.