Data Center Facility & Operations Manager

Xcellink Sdn Bhd; Johor Bahru; On-site; MYR 120,000 - 190,000; Full time

Job summary

The Data Center Facilities Management & Operations Manager is responsible for ensuring 100% uptime, high reliability, and operational efficiency of all critical electrical, mechanical, and structural systems within a high-density, multi-tenant Co-location / Hyperscale environment.

This role combines hands-on technical leadership, day-to-day facility management, and rigorous compliance culture, including developing SOPs, MOPs, and EOPs to safeguard environments and uphold customer SLAs.

Responsibilities

• Author, review, and formally approve high detail Methods of Procedure (MOPs) for maintenance and state changes in critical electrical and mechanical systems.
• Establish and audit Standard Operating Procedures (SOPs) for routine site inspections, facility rounds, and performance logging.
• Design, implement, and drill Emergency Operating Procedures (EOPs) for calculated responses to failures, blackouts, or critical alarms.
• Lead Root Cause Analysis (RCA) investigations after incidents and update MOPs/EOPs to prevent recurrence.
• Oversee operation and maintenance of UPS systems, generators, switchgear, PDU/RPPs, chillers, CRAH/CRAC, and BMS/EPMS monitoring.
• Manage Preventative Maintenance (PM) schedules with vendors and technicians to avoid payload impact.
• Lead capacity planning (power, space, cooling) and drive energy efficiency initiatives (PUE).
• Oversee site deployment, space allocation, and cross-functional capacity scaling.
• Maintain compliance with ISO 27001, ISO 9001, and SOC 2 Type II, and ensure physical controls meet Uptime Institute Tier III/IV standards.

Job description

Data Center Facility & Operations Manager

The Data Center Facilities Management & Operations Manager is responsible for ensuring 100% uptime, high reliability, and operational efficiency of all critical electrical, mechanical, and structural systems within a high-density, multi-tenant Co-location / Hyperscale environment. This role combines hands-on technical leadership, day-to-day facility management, and a rigorous compliance and controlculture.

The ideal candidate is a subject matter expert in developing, reviewing, and executing critical infrastructure documentation—specifically Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and Emergency Operating Procedures (EOPs)—to eliminate human error, safeguard critical environments during maintenance, and strictly uphold stringent customer SLAs.

Key Responsibilities

Critical Infrastructure Operational Framework (MOP, SOP, EOP)

• Author, review, and formally approve highly detailed Methods of Procedure (MOPs) for high-risk maintenance and active state changes in critical electrical and mechanical systems.
• Establish and continuously audit Standard Operating Procedures (SOPs) for routine, day-to-day site inspections, facility rounds, and performance logging.
• Design, implement, and drill the team on comprehensive Emergency Operating Procedures (EOPs) to ensure immediate, calculated responses to infrastructure failures, blackouts, or critical alarms.
• Lead Root Cause Analysis (RCA) investigations following any operational incidents and update MOPs/EOPs to prevent future occurrences.
  

Day-to-Day Operations & Maintenance

• Oversee the continuous operation and maintenance of all critical infrastructure, including UPS systems, generators, switchgear, PDU/RPPs, chillers, CRAH/CRAC units, and BMS/EPMS monitoring systems.
• Manage the Preventative Maintenance (PM) schedule and coordinate closely with third-party vendors and critical facilities technicians to ensure work is completed without impact to active payloads.
• Act as the site lead for capacity planning (power, space, cooling) and drive energy efficiency initiatives (PUE optimization).
• Oversee site deployment activities, space allocation, and cross-functional capacity scaling.
  

Compliance & Audit Management

• Maintain full continuous compliance across the facility, driving alignment with international standards including ISO 27001 (Security), ISO 9001 (Quality), and SOC 2 Type II (Trust Services Criteria).
• Ensure all critical facilities physical controls, logging, and security systems strictly match Uptime Institute Tier III/IV operational and maintenance sustainability requirements.
• Host and lead internal and external compliance audits, providing comprehensive documentation packages, training logs, and equipment maintenance history on demand.
  

Financial & Budgetary Oversight

• Formulate, justify, and manage the site’s Operational Expenditure (OpEx) and Capital Expenditure (CapEx) budgets.
• Perform variance analysis on lifecycle replacement costs, utility spend (power/water), and critical equipment maintenance agreements.
• Strategically negotiate vendor service level agreements (SLAs) and master service agreements (MSAs) to optimize costs without introducing operational risk.
• Supervise, mentor, and build a high-performing team of critical facilities engineers and technicians, ensuring clear accountability and shift coverage.
• Serve as the principal point of contact for hyperscale tenants or retail colocation clients during infrastructure maintenance windows or critical incident updates.
• Foster a strict culture of safety, ensuring adherence to local electrical codes, workplace safety requirements, and data center compliance standards.

Team Leadership & Tenant Management

• Supervise, mentor, and build a high-performing team of critical facilities engineers and technicians, ensuring clear accountability and shift coverage.
• Serve as the principal point of contact for hyperscale tenants or retail colocation clients during infrastructure maintenance windows or critical incident updates.
• Foster a strict culture of safety, ensuring adherence to local electrical codes, workplace safety requirements, and data center compliance standards.

Requirements

The Data Center Facilities Management & Operations Manager is responsible for ensuring 100% uptime, high reliability, and operational efficiency of all critical electrical, mechanical, and structural systems within a high-density, multi-tenant Co-location / Hyperscale environment. This role combines hands-on technical leadership, day-to-day facility management, and a rigorous compliance and controlculture.

The ideal candidate is a subject matter expert in developing,