Cyberjaya Digital Education Ops & Sales Coordinator

THAVA PROOFREADING AND EDITING SERVICES; Cyberjaya; On-site; MYR 39,000 - 61,000; Full time

Job summary

THAVA PROOFREADING AND EDITING SERVICES in Cyberjaya is seeking an Operations Executive to handle daily sales, after-sales activities, and client communications from our office.

You will manage POs/LOs, prepare quotations, invoices, and other sales documents, coordinate with the sales and marketing team, and maintain an organized company database while delivering excellent service in English and Malay.

Qualifications

• Open to candidates with a Diploma, Bachelor's Degree, or Master's Degree.
• Must be comfortable communicating with clients over the phone.
• Knowledge of postgraduate research journey and research frameworks is an advantage.
• Strong communication in English and Malay, both spoken and written.
• Good customer relationship management and service skills.
• Highly organized and detail-oriented, able to work under pressure.

Responsibilities

• Handle daily sales and after-sales activities via email and phone.
• Manage Purchase Orders (PO) and Letters of Offer (LO) from private companies and government agencies.
• Respond to client enquiries and service-related requests.
• Prepare and send follow-up emails to potential and existing clients.
• Prepare quotations, invoices, receipts and other sales-related documents.
• Collaborate with sales and marketing to generate opportunities from new and existing clients.
• Coordinate and manage the full client service process from enquiry to project completion and after-sales support.
• Maintain and update the company database for accurate records.
• Perform other sales and operational duties including ad-hoc tasks as assigned.
• Conduct cold calling to potential clients when required.

Skills

Phone communication

Customer service

Microsoft Excel

Organization

Interpersonal skills

Education

Diploma / Bachelor's / Master's degree

Tools

Microsoft Excel

Job description

THAVA PROOFREADING AND EDITING SERVICES in Cyberjaya is seeking an Operations Executive to handle daily sales, after-sales activities, and client communications from our office.

You will manage POs/LOs, prepare quotations, invoices, and other sales documents, coordinate with the sales and marketing team, and maintain an organized company database while delivering excellent service in English and Malay.